We were recently in town for a funeral, and were very disappointed by the service here. We asked for a late check-out so that my grandfather could rest after the service and before the long drive home. We were told by the manager that it's not possible because housekeeping "can't stay late." When we asked why our relatives were able to get a late check-out and not us, he said if we know people with a late checkout, our grandfather should just use their room. He was insensitive and rude, and we will never stay here again.
- Hotel Of Seven Gables
