My 18 year old sons stayed at this hotel. They said the hotel was terrible as far as beds, condition, etc. I was appalled to find that they charged $20 for an early check in. The boys arrived before noon and they only allowed them to check in by paying $20 cash. I have worked in hotels and stayed in many hotels all over the country. I never heard of paying. If the room was ready it isn't like they could rent it to someone else it was reserved for them. What difference does it make if they get into it a few hours early Then on the day of check out their flight was at night and I asked if they could get a late checkout usually given as a courtesy if the hotel is not sold out that night (which I can not imagine would be the case) and they said no and wanted to charge $10 per hour. I don't think they know what customer service is. Before I slam the entire staff both Heather and Trina were very accommodating on the phone with me. It is the first time my boys traveled alone and both of them helped me with logistics, credit card info, taxis etc. I don't suggest you stay at this hotel, but I do suggest Heather and Trina go work somewhere else.
- Travel Lodge Shakopee
