We have stayed here every year for a family gathering and find the staff to be fairly accommodating and the rooms OK for an overnight stay. But the "amenities" leave something to be desired. There is not enough room for everyone at the nightly reception or at breakfast the next day, the pool and hottub temps are chilly, the restaurant food is mediocre and the front desk does not answer their calls. As others mentioned, they ran out of parking in their lot, and suggested we go next door, which was also full. It also gets very loud in the evenings; staying on an upper floor helps, except that the guest children play in the glass elevators, so getting to the room can be a long wait (there is no first floor access in the stairwell). Lastly, the place could use a facelift -- the lobby and rooms, while clean, are getting a little dingy.
Room Tip: Stay on the upper floors and ask for a south side room (city view).
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 April 2012
Dear not-naturally-red,
I want to thank you for taking the time to let us know how your recent stay was here at the Embassy Suites. I can understand your frustration with how things flow at our complimentary services area. When we are sold out, we try to do our best and accommodate the amount of guests that are using this service. It sounds like we did not meet your level of expectations.
As for the phones not being answered at the front desk, I can assure you that is not normal practice for our hotel. I have discussed your comments with our director of operations and he is communicating with his team members of the importance of this.
I can tell you that we are in the very early stages of renovation. We expect some very exciting things to be taking place in the future for our hotel.
We do hope that when you are back in the Saint Paul area, you will please consider us again.
Thanks for your feedback.
Steve Papacek
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC