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BEST WESTERN PLUS Kelly Inn – reviews, photos

2.5 of 5
161 St Anthony Ave, Saint Paul, MN 55103-2362
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BEST WESTERN PLUS Kelly Inn
Ranked #3 of 19 hotels in Saint Paul
4.0 of 5 stars 86 Reviews
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86 reviews from our community

    Trip type
Traveller rating
    24
    32
    14
    6
    10
Date Rating
NH
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Incredibly average for price”
3 of 5 stars Reviewed 21 January 2012

I was not impressed by this hotel. For a midwestern city, I found the service unfriendly, particulary the desk staff. We were driving across country had asked for a quiet room and were given one at the end of the hall. The in the morning the housekeepers were gathered there and conversing loudly. I stuck my head into the hall and said that we were still sleeping, to which one of the girls responded curtly, "I know!" The location is surrounded by major roads so not exactly pedestrian friendly. The room and particularly the bathroom is very cramped. It is clean, and the beds are comfortable, but other than being in a city this hotel does not jusitify the price.

Room Tip: Desk staff are good about accomidating requests for a quiet room.
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Nienna about BEST WESTERN PLUS Kelly Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacob Kolander, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
24 January 2012
Thank You for your Review of our hotel and letting us know how your stay went. I am sorry to hear that it did not meet up to your expectations. Please contact me directly at the hotel so we can discuss in detail your concerns about your stay. Again I apologize and truly hope that you will give us another try.

Kind Regards,

Jacob Kolander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Marais, Minnesota
Senior Contributor
25 reviews 25 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great View, Great Comfort”
4 of 5 stars Reviewed 20 January 2012

I was staying for medical purposes and this hotel was quiet and comfortable. The room decor was in good condition. The bed fabulous. From my window on the 6th floor I saw the St. Paul Cathedral and St. Paul skyline, lovely during the day and at night the view was quite the treat. All front desk staff was knowledgable, with eating suggestions and directions for getting around downtown St. Paul. The housekeeping staff top notch in the attention they gave the room during my 3 day stay and always greeted me with comments and smiles.

The down side is food service. No complimentary or continental breakfast service at all. The one evening meal I ate there was poorly served, very ordinary presentation and cooking, and over priced. A big disappointment.

Room Tip: Ask about discounts, that is how I found out about the medical rate. Also ask for a view room.
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  • Stayed December 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacob Kolander, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
24 January 2012
Thank You for your comments. I am glad that you enjoyed your stay! I will pass along your concerns to the owner of the Restaurant. Thank You so much for staying with us and we hope to have you as our guest again.

Kind Regards,
Jacob Kolander
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Iola, Wisconsin
1 review
“Fun times in St. Paul”
4 of 5 stars Reviewed 24 December 2011

We had a great time in St. Paul and staying at the Kelly Inn was a big part of it. Great room at a good price and the staff was very good. From Brian the manager to Pao at the front desk and Jerry who drove us to the concert on his last day (he's retiring), everyone was helpful and nice and helped make our stay enjoyable. This was our second time there and we will definitely be back when we can.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask erwin d about BEST WESTERN PLUS Kelly Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacob Kolander, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
4 January 2012
Thank You for your comments we are glad to hear that you enjoyed your stay with and we look forward to having your come back to visit!

Kind Regards,

Jacob Kolander
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Pittsburgh, Pennsylvania
Senior Contributor
29 reviews 29 reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“Great price-Great room”
4 of 5 stars Reviewed 4 November 2011

Nice room-it was comfortable and clean. very good price.Staff was friendly. We walked to the state capital building to see the Quadriga statue( on the front of the building)It is a gold chariot with horses and a man & woman. We also walked to the Cathedral of St. Paul.We drove a
short distance to the Mall of America. St. Paul is a nice place to visit and when you go-- choose
thi hotel.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Lynn244 about BEST WESTERN PLUS Kelly Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacob Kolander, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
15 December 2011
Thank You for your comments about your stay with us! I am so happy to hear that you enjoyed our hotel and the sites and attractions in the Saint Paul Metro area. We look forward to seeing you again!

Kind Regards,

Jacob Kolander
Front Office Manager
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Denison, Iowa
1 review
1 helpful vote 1 helpful vote
“excellent stay”
4 of 5 stars Reviewed 18 October 2011
1
person found this review helpful

We stayed for two nights and had a great experience. The rooms were in very good shape and clean. The staff was excellent, helpful and very curteous. They even offered a shuttle to the trade show we attended and also offered shuttle service when we went out on the town for awhile. The drivers were very friendly and very helpful. The hotel offered a morning breakfast. We were pleasantly surprised to find well made, tastey and hot breakfast foods waiting for us. We did not get to experience all of the hotel amenities due to our short stay, but we will the next time we are in St. Paul. We look forward to our next business trip and stay at the St Paul Kelly Inn.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jacob Kolander, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
20 October 2011
Thank You for your review! We are happy to hear that we met your expectations. We look forward to seeing you again in the future.

Kind Regards,

Jacob Kolander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about BEST WESTERN PLUS Kelly Inn

  • Best Western Kelly Hotel
  • Best Western Saint Paul
  • Saint Paul Best Western
Address: 161 St Anthony Ave, Saint Paul, MN 55103-2362
Price range (per night):* INR5,937 - 9,074

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