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Holiday Inn Express St. Cloud – reviews, photos

2.5 of 5
4322 Clearwater Road, Saint Cloud, MN 56301
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Holiday Inn Express St. Cloud
Holiday Inn Express St. Cloud
Holiday Inn Express St. Cloud
Holiday Inn Express St. Cloud
Holiday Inn Express St. Cloud
Holiday Inn Express St. Cloud
Ranked #8 of 20 hotels in Saint Cloud
4.0 of 5 stars 40 Reviews
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40 reviews from our community

    Trip type
Traveller rating
    12
    19
    6
    2
    1
Date Rating
canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“OK hotel, good staff.”
3 of 5 stars Reviewed 1 February 2012

We stayed at this hotel recently while in St Cloud for a hockey tournament and found the hotel to be good for our group and it's needs. The kids enjoyed the pool area and ping pong and the front desk staff was helpful and accommodating. There are better choices location-wise as it was a pretty good jaunt to the hockey rink and the main shopping/restaurant area in St Cloud. My only complaint would be about housekeeping and cleanliness. We stayed 2 nights but did not receive maid service and had to call the front desk for dry towels which for us was not a big deal, but the rooms were not very clean. When we were leaving, I moved the bed skirt to check underneath to check for any of our belongings and was engulfed in a cloud of dust and while none of our stuff was under the bed, there was a lot of garbage and assorted surprises left by previous occupants....yuck!

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask alliebaz about Holiday Inn Express St. Cloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Demary, General Manager at Holiday Inn Express St. Cloud, responded to this review
5 April 2012
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and appreciate your feedback and i have also shared your cleanliness concerns with our housekeeping staff. We hope to have you stay with us again in the future.

Thank you,
Sarah Demary
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Fargo, ND
Top Contributor
65 reviews 65 reviews
Reviews in 40 cities Reviews in 40 cities
10 helpful votes 10 helpful votes
“Good stay.”
4 of 5 stars Reviewed 14 January 2012

I've stayed at this location several times and it's always pleasant. I didn't get to use the exercise room because I had a bad cold, so I can't comment on that. Didn't eat breakfast either, but my room was comfy, sheets and pillows were clean, and the heater worked great! Once again, my only complaint is that the bathtub wasn't completely clean. Housekeeping in most hotels will scour the side closest to them but spend little or not time on the other side. Consequently the bathtub is scummy feeling on 2-3 sides. That's no fun when I like to soak in the tub after a long day. Otherwise, great stay. I'll be back!

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask suzb_00 about Holiday Inn Express St. Cloud
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Sarah Demary, General Manager at Holiday Inn Express St. Cloud, responded to this review
5 April 2012
Thank you for you wonderful feedback regarding your stay with us. We appreciate you loyalty to our property and look forward to having you stay with us again in the future.

Thank you,
Sarah Demary
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Fredericia, Denmark
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Good overall impression”
3 of 5 stars Reviewed 31 October 2011

Stay here every time im in St.cloud good hotel, decent service.

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JesperA3 about Holiday Inn Express St. Cloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Demary, General Manager at Holiday Inn Express St. Cloud, responded to this review
10 November 2011
Thank you for sharing your feedback with us. We appreciate your loyalty to our property and look forward to seeing you again in the future!

Thank you,
Sarah Demary
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Hastings, Minnesota
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nice and clean!”
5 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

Just stayed in the Holiday Inn Express in St. cloud.

Pool/hot tub was nice

Rooms were modern and clean

Only drawback was the breakfast dining area was too small and very crowded for the amount of rooms there.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask scotti2hotty about Holiday Inn Express St. Cloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Demary, General Manager at Holiday Inn Express St. Cloud, responded to this review
10 November 2011
Thank for taking the time to share your experience with us. We are happy to hear that you enjoyed your stay and look forward to having you stay with us again in the future.

Thank you,
Sarah Demary
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Apple Valley, Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Poor customer service”
1 of 5 stars Reviewed 5 October 2011

We took a group to St. Cloud and stayed at the Holiday Inn Express for 2 weekends in a row. We had pre-sent to them a rooming list for each weekend (stayed on Saturday night and left Sunday both weekends). When we checked in they had lost/misplaced the rooming list each weekend. When we checked out on Sunday, all rooms were suppose to be routed to my room and charged to my credit card. Both Sundays when I checked out I was given an invoice/bill that identified all rooms from our group and all charges that would be made to my card. Several weeks later when I got my credit card bill, the hotel had charged me for an extra room for each weekend (a separate charge of $101.13 had been added to my card for each weekend). When I contacted the hotel they could not initially explain why those charges were made to my card. My credit card company looked into it as well and could not get any additional information. When I eventually called back, the hotel claimed they had "found" information that tied the 2 rooms to my group and therefore decided to charge my card (without contacting me first). They admitted they made the same mistake both weekends by failing to route all rooms to my account/invoice at time of checkout, but decided that the customer (me) should pay for the mistake, not the hotel who made the mistake. We will not stay there again.

Stayed July 2011, travelled with friends
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Ask JWS1010 about Holiday Inn Express St. Cloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Demary, General Manager at Holiday Inn Express St. Cloud, responded to this review
6 October 2011
Thank you for taking the time to share your feedback regarding your stay with us. We did charge you correctly with the rooming list that you had provided us and have been working with you to resolve any concerrns you had. If you would like to discuss this matter again please feel free to contact me at 320-240-8000.

Thank you,
Sarah Demary
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Additional Information about Holiday Inn Express St. Cloud

  • Holiday Inn Saint Cloud
  • Saint Cloud Holiday Inn
Address: 4322 Clearwater Road, Saint Cloud, MN 56301
Price range (per night):* INR4,817 - 7,897

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