After we checked in and took my mother to the amyo clinic I find out that the room was charged to my debit card not the Discover given to them at check in. There for they over drawed my account and my car insurenace rejected and sent back. When calling and talking to them I was told by Miles that first they had a new system and it takes the card that room was held with. HA Then he tells me they charged us the night be fore we checked in was the H is that. NO and I mean NO holtel I've worked for or styed in charged they're customers the night before thay check in. When I told him I wanted some compinsation for whiole ordeal I was told NO that I should never have used my debit card to hold the room if I didn't want it charged. Excuse me if you give them a card a checkin that you want to use instead of the one you held it with that is the one that should be used !!!! Are people just stupid and just say what ever to passify them to get it over with. Plus if this was going to be the rule that they charge you the night before that should have be specified by the phone when making the reservation and in the confermation e-mail. That was sent and I got NOTHING.
- Quality Inn Rochester
- Rochester Quality Inn
