We stayed in one of the Viola Suites short-term apartments for several weeks while being treated at Mayo. We were traveling with our toddler, so some of the issues I had with the apartment are primarily due to him.
First, the pros:
The staff is friendly and great to work with. We had some unexpected developments and they were willing to work with us outside the terms of the lease we'd signed to give us a place to stay during treatment. The apartment was nice, fully equipped, and large enough to accommodate us adequately during our stay. It had lots of big windows, and backs up into a nature preserve -- a serene location. All necessary services are a short drive away.
Cons:
While our apartment was designated non-smoking, the apartment below us apparently was not. The smell from below permeated the upstairs apartment, sometimes much stronger than others. I am a non-smoker, and this was quite unpleasant for me. Plus, even a week after checkout clothing and bedding we'd taken with us still smells bad enough that I'm having to launder things. Ugh. Plus, I think I didn't sleep as well because of the smell.
The cleanliness was OK, but I did find a cigarette butt on the floor in the dining area. I'm just glad I found it before my "everything-in-the-mouth" toddler did.
The unit is heated by a gas fireplace and electrical radiators. When we asked if guards were available to keep our child away from the (very hot) fireplace, we were told we should just let him touch it so he'd learn not to. That's not my style, so instead we brought our own guards.
Overall, it was not a bad experience, and was definitely better than staying in a hotel for a month. But, the smoke issue and the dangers for young children were enough to make me mark it lower.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 July 2011
The review is not fully accurate. An Abbey at Viola Suites is a non smoking property, which is stated in brail and smoking signs are posted at the all entry doors. There is also a page in our information book provided in each suite that states there is a $300.00 penalty by state law if a guest violates the posted signs at our doors. In the rental agreement it states that we are a non smoking property and it is not permitted within the suite . Violators can be evicted. Regarding a cigarette butt, could it be possible that someone carried it in on there shoe ? Eighty per cent of the flooring is solid oak and is not washed by mop but by hand. My staff or myself were never informed of any problems during the stay.
The guest states the unit is heated by a gas fireplace and electric heater. The heat is provided by a gas fireplace which is also a heating sysytem with a blower and is operated by remote control for the entire suite. This is radiant heat which helps prevent dryness verses a blown air system. The electric radiator is a courtesy we provide for additional heat in an individual room if a patient attending long term care procedures at Mayo Clinic was chilled or uncomfortable. This would allow the Suite to have the normal comfort for a family without intensifying the heat throughout the unit. The Suite the guest stayed in also has five lighted switch controled ceiling fans which circulate the air evenly..
There was never a suggestion that a child should touch the fireplace / heating system. An Abbey at Viola Suites provides more extra conveniences then any property in the state of Minnesota without extra charges. The apartments are keep in immaculate condition and the testimoinals at our web site state that. We do not provide a surround for the heating sysytem nor does anyone else.
We apoligize for any inconvenience the guest might have experienced and we would have done eveything possible to make there stay comfortable .... but there was never any call to our office to make me or my staff aware of any grievance, how could we follow through.
Thank you for reading our responce
Dennis Loeser Cheryl Otto
Owner General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC