Hotel is well-appointed and well- located , with indoor walkways to shopping, restaurants, and Mayo Clinic buildings. Uses good local restaurant for evening room service, which was very fast as well as tasty. However, WiFi very inconsistent in strength, and had to sign in to system with code numbers several times an hour, since it would not stay connected. Television signal erratic, with picture and sound breaking up for extended periods certain times of the day. When asked about these issues, desk staff just shrugged and said there were problems. Bottles of water for Hilton Honors guests were tiny, not 12 or 16 oz. ones given at other Hilton properties and only two coupons for three night stay. New carpet smelled so badly of formaldehyde that person delivering room service complained. Staff person who helped get window unstuck so outside air could be added offered to check on availability of another room and helped move my belongings. This was the first staff person i met that was friendly and caring. Others gave feeling guests were something to be endured, rather than welcomed, even when I first checked in. The usual Minnesota hospitality was missing.

Clean & comfortable. For frequent travelers what you expect at Hilton Gardens. Great kitchen & waitress staff. Small parking lot and a charge for parking, but that is normal for the location. Connected to Mayo & shops by skywalk. My pet peeve at hotels are the slamming doors, but the doors here are quiet when they shut.

Cindy Woolley was absolutely outstanding. I work for a hospice and Cindy helped coordinate an end of life wish for one of our patients. She made it an outstanding stay for the patient and her family. Cindy was willing to take the hotel room out of order for extra time in order to ensure the room was set up and the hospital bed was in place and perfect for our patient. She even went above and beyond to ask hotel staff to measure the room to ensure the hospital bed would fit appropriately so there were no surprises when it was delivered to be set up. I cannot explain how professional and wonderful Cindy was during this interaction. I would definately use this hotel again. Matter-of-fact, I will look for Hilton Garden Inn's during my next personal trip because I saw first hand how wonderful the customer service was -- and that's something that's hard to find today.


This is why the other hotels may not have agreed to go there."

I go to Rochester 1-2 times a year and all wasy stay here. It's clean and comfortable and close to the clinic. The new loby bar was a great addition!