I stayed here with a large group and we enjoyed every moment of the hotel experience, we are from Australia. Everyone was very nice always helpful. Rooms are clean and bigger then expected, clean daily. Gaming was a blast! Pool was beautiful and bus service arond a blessing thank . Only down side was the smoke through gaming room where we had to walk through to access the bus to the mall of America. We had 15 children with us so it was a down side .
Food was large and plenty.

We made arrangements to have an early check-in (7am) with a manager the day before. When we tried to check-in we were told very bluntly that there were no rooms available. While it is understandable that this might be the case, the level of apathy from Marla the clerk was shocking. She flatly told us to come back at 12:00. I asked her if something should come up sooner if she could call us and let us know. She bluntly told us that is it most likely that should would not have time to do this. I also should mention that we were traveling with a 3 month old baby. Thankfully we were able to stay in a friend's room for a few hours. Needless to say we did not receive a call from Marla. When we checked in at 12:00, (with Marla) there was no mention of our previous attempt to check-in nor apology of any kind. We were given our keys, without any explanation of the rules of the hotel or what the little name cards could be used for. We were not told about any of the amenities available to us.
I give the hotel 2 'stars' based on the staff not related to the front desk. The security was nice and the pool was lovely. The rooms were standard and the showers were small with poor water control. We stayed 3 nights and avoided the front desk at all costs. I can see why they are currently looking for new staff at the front desk. I can only hope for their sake the find more competent and educated hospitality staff.

we were there with a group of 30 and check in was extremely fast and efficient . We also were all placed together on the 6th floor. we were in Minnesota for an ice skating competition NOT FOR THE GAMBLING. However the adults in the group did spend a few dollars in the slot machine. This hotel suited our requirements as we trained in the associated ice rink. There were shuttles to take us to the rink , the Laundromat in the RV park, visitors centre ,bowling centre , the other little casino ( for meals) and MOST importantly MALL OF AMERICA. sooooo all the food was great, rooms spacious and very clean and well fited (big TV) , and there is even a little food court. Honestly the only negative is the smoking into casino and restaurants. apparently this is the only casino in Minnesota that allows it. so we traveled with 12 kids so the smoke thing wasnt the greatest

My husband & I decided to stay at this Casino Hotel before attending a concert in Minneapolis. The rooms look like they have been updated, however they have a less-than-pleasant odor and decor. The rooms were not cheap, the food was expensive, we barely gambled because the machines were dirty & gross! Sorry we will not revisit :(