Our family of six spent one night here. After having been here a total of two hours; enough problems surfaced that I felt compelled to use my precious time to write this rather than sleep.
The first problem occurred after a mere 10 minutes of waiting in a line of two to check in. We were told that only one of our two reserved rooms was ready despite it being 3:30 in the afternoon. Then seconds later we were told our rooms were smoking when we had reserved non-smoking. After mentioning this we were told we would have one smoking room and one nonsmoking.
Carting our luggage (since no one offered),we headed to our second floor smoking room to await our second room. Upon entering, various members of our family offered candid comments such as: "Look at that stain on the wall!", "And look at that one over there", "WTHeck is that dirt in the tub?", "Hey, what's this crumpled up toilet paper doing stuck to the wall above this picture and WTH is in it?". And finally, after falling face first on the mattress in near total exhaustion, "WTF! THIS BEDSPREAD SMELLS LIKE A%*!!!!!.
Still remaining cautiously optimistic, we ventured the short 15 miles to the Great Mall of America for a shopping trip which was as uneventful and exciting as shopping trips get.
Arriving back from shopping, we passed the desk clerk smoking outside by the door and talking on his cell. My wife passing by for the second time was stopped by a guy talking to the desk clerk using F]*# every other word says,"Ma'am, you dropped something". As she looms back and down he says, "No, I'm sorry, that was just my jaw".
Arriving in the room, we pull out the sofa bed and find used sheets in unmade condition. A quick call and minutes later a lady knocks, enters, and throws the bedding on the bed and leaves.
Meanwhile, one floor below, our daughter is witnessing a fight in the hallway that escalates to beating a dog and the man dragging his woman down the stairs. Kudos to the police for arriving quickly and handcuffing those involved.
It now being 1:49AM, I am about to succumb from exhaustion and the bottle of Baily's Irish cream obviously left untapped by the previous customer. With that being said, it is now time to hit the hay.
Signed: "I thought there was only one Kind of Hell "
P.S. Can someone help me explain to my granddaughter where those 3 dark curly hairs came from on her freshly laundered blanket?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 September 2011
I am very sorry for the problems that occurred with your stay, as well as the shortcomings in cleanliness of your hotel room. As I believe my staff spoke to you at check-out, these matters have already been addressed with the staff. I also apologize for some of the occurances during your stay related to other guests of the hotel, and though we can't always control their actions, we act as swiftly as possible to address problems when they occur. I am also working with our online travel partners to try to address matters regarding to room type booking as many of them do not give an option for smoking or non-smoking, and unfortunately guests are not always aware of this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
