We were visiting "The Cities" for a long weekend and decided to stay in a new location. We wanted to be near hiking trails and parks. This location suited us very well for that, although it is a long haul back into St. Paul/Minneapolis.
The room was wonderful, spacious, warm, and completely comfortable. I love the new blinds that completely darken the room at night and good light during the day. The hotel staff was very accommodating when we called to complain about noise.
Although the room interiors are superbly designed, the walls are not. The noise coming from the neighboring room was too often invasive. Music and voices came through the wall next to the desk and couch, loud and clear. Similarly, the barking dog across the hall was an annoyance.
The breakfast room was well-stocked and the breakfast room staff was always super accommodating. My complaint about the breakfast room is really about a problem that is emerging more and more often: children and teenage guests coming to the breakfast room straight from bed, in pjs or underwear, barefoot, rubbing the sleep out of their eyes, scratching heads and bodies as they reach for the eggs and toast before proceeding to a table where they put bare feet up on the chairs for everyone to look at. There's something pretty unappetizing about all this. Yes, it is the parents' responsibility to prevent this, but since they aren't doing so, can management request some reasonable rules like: clothing and shoes? You may even need to have some signs about washing hands...or having hand sanitizers at the entrance to the breakfast room, like cruise ships do.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 January 2012
Thank you for your recent response. We appreciate the opportunity to host you during your recent stay to Minneapolis and glad to hear that your stay was enjoyable. There are many guests that really do enjoy French Regional Park near us for hiking, skiing, boating etc.
We do our best to "police" our guests to make sure that they are wearing shoes and appropriate clothing to our breakfast area. Unfortunately there are some people that we don't get to as we are also trying to maintain our cleanliness and our food preparation. We hope as a guest anywhere that people would understand the difference of right and wrong and know how to enter a restaurant. I apologize that these guests gave you a bad impression of the breakfast standards, but rest assured, we do our best to make sure this doesn't happen.
We look forward to having you back again soon!
Happy New Year, Michelle Rein, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC