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BEST WESTERN Regency Plaza Hotel - St. Paul East – reviews, photos

3.0 of 5
970 Helena Avenue North, Oakdale, MN 55128-5388
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BEST WESTERN Regency Plaza Hotel - St. Paul East
Ranked #2 of 3 hotels in Oakdale
4.0 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
    12
    14
    4
    0
    3
Date Rating
Tampa, Florida
1 review
4 helpful votes 4 helpful votes
“If I rated all Best Westerns based on this one, I'd never stay at one again”
1 of 5 stars Reviewed 18 October 2010
4
people found this review helpful

We chose this place b/c it's close to family that we were visiting and fairly new and we had had good experiences with BW before. Where to start? First, the safety lock inside the door was ripped off. We requested to be moved, as we were moving rooms, we were making sure we didn't leave anything behind and found trash under chairs/tables showing the cleaning crew wasn't doing their job. The room we were moved to smelled like smoke even though there was a no smoking sign and we requested non smoking. Every night our key card wouldnt work and we'd have to go back downstairs with our 2 young boys to have them recoded being told "if ANYTHING touches them, they'll be erased" RIDICULOUS! The cleaning ppl didn't remove trash, didn't replace coffee items/lotions, etc. Not enough towels, bed linens left dirty (visible spills on blankets), front desk people are either too young or trashy, just overall TERRIBLE! Internet was slow even hooked up with ethernet chord. When I emailed them to complain, all I got was a "I'm sorry you didn't like it" email from the manager. Nothing else, no offer for a refund, etc. DONT STAY HERE!

  • Stayed October 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask cherie803 about BEST WESTERN Regency Plaza Hotel - St. Paul East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Lovely Hotel stay.”
5 of 5 stars Reviewed 14 October 2010

We needed a double room , because we were in the area for a Wedding. We were lucky to find this fine establishment. The room itself was large, clean & comfy. The service personel were warm & accomidating. All the amenities one would want at a good hotel were available. The people of Oakdale were most welcoming. Also there are several restaurants close by.I would highly recommend this hotel to friends & family.

  • Stayed September 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sunny5746 about BEST WESTERN Regency Plaza Hotel - St. Paul East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakdale
1 review
“mr”
4 of 5 stars Reviewed 9 October 2010

Stayed one night , hotel was nice over all 4 out of 5 stars, price was a little high 90.00 . but was clean , up to date and staff was very friendly.

Stayed September 2010, travelled as a couple
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Ask yo2727 about BEST WESTERN Regency Plaza Hotel - St. Paul East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singapore
Senior Contributor
38 reviews 38 reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
“Basic hotel made excellent by staff service”
3 of 5 stars Reviewed 5 September 2010

Personally i wouldn't have chosen it if i had a choice however having said that, it was due to the hotel, rooms and amenities but i wouldn't deny that the staff were incredible in trying to make you feel as comfortable as possible and helping you out as much as possible.

The lifts were rather dated and slow. I would have also expected free mineral water as least everyday, i was surprised not to find any water jug to boil water but i understand its a cultural difference because it would have been expected to just drink from the tap.

The beds were quite comfortable and it was real good to have fast and reliable internet service. However, the thing that really stuck out out a sore thumb was the air conditioning service that was those that blew for 5 mins and then stopped for the next 10 mins and in summer, this was unbearably stuffy during the next 10 mins for me. Plus the on and off motion of this airconditioning was giving me sleep that was constantly interrupted.

The bathroom was ok with the basic usual amenities you would expect.

Breakfast could have been improved though. Very basic and DIY - like make your own waffle . Not enough variety and got really boring after staying there more than a week.

  • Stayed August 2010, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask travelbypairs about BEST WESTERN Regency Plaza Hotel - St. Paul East
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Canada
Senior Contributor
39 reviews 39 reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
“Nicer Than Your Average Best Western”
4 of 5 stars Reviewed 7 July 2010

I stayed at this hotel overnight while driving to Chicago. It is better appointed than your typical Best Western, with nice, clean, comfortable and spacious rooms.

There is a smattering of shops and services nearby, although it is quite far from central Minneapolis-St. Paul if that matters any.

I really appreciated the "freebie" extras, like a nice breakfast buffet, a business centre with fast new computers offering free internet access and free parking. Service was also pleasant. All in all it was a very nice pit stop!

  • Stayed June 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about BEST WESTERN Regency Plaza Hotel - St. Paul East

  • Best Western Oakdale
Address: 970 Helena Avenue North, Oakdale, MN 55128-5388
Price range (per night):* INR6,710 - 7,829

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BEST WESTERN Regency Plaza Hotel - St. Paul East
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