We chose this place b/c it's close to family that we were visiting and fairly new and we had had good experiences with BW before. Where to start? First, the safety lock inside the door was ripped off. We requested to be moved, as we were moving rooms, we were making sure we didn't leave anything behind and found trash under chairs/tables showing the cleaning crew wasn't doing their job. The room we were moved to smelled like smoke even though there was a no smoking sign and we requested non smoking. Every night our key card wouldnt work and we'd have to go back downstairs with our 2 young boys to have them recoded being told "if ANYTHING touches them, they'll be erased" RIDICULOUS! The cleaning ppl didn't remove trash, didn't replace coffee items/lotions, etc. Not enough towels, bed linens left dirty (visible spills on blankets), front desk people are either too young or trashy, just overall TERRIBLE! Internet was slow even hooked up with ethernet chord. When I emailed them to complain, all I got was a "I'm sorry you didn't like it" email from the manager. Nothing else, no offer for a refund, etc. DONT STAY HERE!
- Best Western Oakdale
