We stayed here with other family members while attending a funeral on a week day.
Restraunt service was friendly, however most of the food was cold by the time it arrived to the table. Being in somewhat of a hurry, this was not able to be corrected as despite being one of the only tables in the restraunt, it took nearly 40 minutes to get our 4 breakfast plates.
There is a pool, however, the pool was under construction for the Oktoberfest being held there the following two weekends. This led to increased noise and unfortunately no pool for the other familiy members staying there. It's too bad they did not mention the pool would be out of order when the reservation was made. (The pool was drained, with metal beams running its width as they built a support platform to hold a floor, in my opinion there were not enough safety measures to block off the area and there were no workers around)
The hallways smelled of cigarette smoke, but our room did not. Although difficult, the Holiday Inn did manage to accomodate 3 rooms next to each other so family would be close to one another.
The head of our party was a priority club member (and has ferquented this hotel very often) and had informed them we would be attending a funeral the day of check out and requested a late checkout (1 or 2pm) - utilizing only one of the 3 rooms to hold the luggage (we all had to drive out of town a significant distance and wanted to change clothes). They said it would be no problem and granted the extension. Unfortunately the funeral mass and graveside service ran a little long and as I am sure anyone who has lost a parent understands sometimes things take a little longer and it did. We returned to the hotel (on time) to inform them we would need an additional 30minutes or so as the services ran long and was told this could absolutely not be accomodated as the hotel was full for the night (a Tuesday) and we needed to vacate the room immediately. In a frantic hurry we changed, packed and left the room. Only to find as we were leaving the hotel in fact was not full for the evening yet (confirmed by calling and asking about vacancy and there was plenty at 3pm).
Although we appreciate the extension for check out, it's disappointing that they could not accomodate 30 more minutes for a grieving family. This is especially unfortunate being one of the two bettter hotels in the area and frequented by our family when visiting the area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC