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Holiday Inn New Ulm – reviews, photos

3.0 of 5
2101 S. Broadway, P.O. BOX 597, New Ulm, MN 56073
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Holiday Inn New Ulm
Ranked #2 of 5 hotels in New Ulm
3.5 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    4
    11
    9
    4
    1
Date Rating
Wesley Chapel, Florida
Senior Contributor
42 reviews 42 reviews
Reviews in 39 cities Reviews in 39 cities
27 helpful votes 27 helpful votes
“We enjoyed our 3 night stay!”
4 of 5 stars Reviewed 20 September 2011
1
person found this review helpful

The check in process was a little slow, even with being priority club members. But there was only one girl and a handful of customers. The young lady at the front desk was doing an awesome job and she was very informative. We did get to our poolside room, which had 2 queen beds, non smoking, pet friendly room. The room appeared to be clean but then I checked behind mattress....the Bedskirts, absolutely disgusting...they do need change periodically, freshen up and clean behind mattress, by headboards. Dont always clean the obvious!!! You need to clean and sanitize the nooks, cracks and corners. Please look at pictures. The pool area is very enjoyable and clean. Guest Laundry worked and was close by our room. Hotel was very quiet and peaceful. Other issue I had was the pet fee $ 15.00 A NIGHT on top of a rate of $ 99.00 per night, i could understand a pet fee of $ 15.00 for the entire 3 night stay!!! Pet fees dont really bother me as long as the room is CLEAN!!! Hotels always say its an extra cleaning for havin a pet in there....BALARKY!!!! Overall our stay was very enjoyable and the staff is very pleasant! Would stay here again, but the pet rate would have to be negotiated next time or I will have to inspect room for 110 percent cleanliness

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bkapink about Holiday Inn New Ulm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member, General Manager at Holiday Inn New Ulm, responded to this review
26 September 2011
Thank you for taking the time to write a review with TripAdvisor regarding your recent stay with us. We are pleased to hear that you had a peaceful and quiet stay. We always strive to exceed our guest's expectations and I apologize that your guestroom did not meet your expectations. Your comments will be shared with our staff for greater awareness of those areas to improve. The cleanliness of the areas mentioned are being addressed and we appreciate your feedback which helps us to continually improve our product.
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Saint Paul, Minnesota
Senior Contributor
32 reviews 32 reviews
Reviews in 28 cities Reviews in 28 cities
12 helpful votes 12 helpful votes
“Average Hotel”
3 of 5 stars Reviewed 7 September 2011
1
person found this review helpful

The Good:
Staff was friendly and accommodated an early check in. I really appreciate that kind of service. Our room was a good size, the game room and pool area looked pretty fun and there's a restaurant on site (we didn't eat there though). Good pet policy and good cable channel options.

The Average:
The property just seemed run down and it could definitely use a renovation. It seemed like our room used to be a smoking room, and while the hotel probably did their best to turn it into a non-smoking room, we could still tell.

My advice to people who are sensitive to smoke is to: 1. Request a room away from the current smoking-allowed rooms. 2. Ask to see your room before checking in. I'm assuming that not all of the rooms are as smoky smelling as ours was. I'm also assuming that this hotel is pretty decent for the area, though this is just a guess because I'm not familiar with any of the other options.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask roxbren about Holiday Inn New Ulm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member, General Manager at Holiday Inn New Ulm, responded to this review
9 September 2011
Thank you for taking the time to write a review with TripAdvisor regarding your stay with us. We are pleased to hear that you enjoyed our pool area, game room, TV Channel lineup and found our staff friendly and accommodating to your needs. We always strive to exceed our guest's expectations and I apologize that your room did not quite meet your expectations. Your comments will be shared with our staff in order to give them a greater awareness to help improve our overall guest experience.
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Sioux Falls SD
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“A Nice Stay/ A little over priced”
3 of 5 stars Reviewed 14 August 2011
1
person found this review helpful

My partner and I stayed at the Holiday Inn on Aug 13th for a wedding reception. We booked a pool side room on the first floor. The room was very clean and the king size bed was nice. The front desk had even called to welcome us to the Holiday Inn, and stated that if we needed anything to call etc.. ( nice touch ) Front desk staff were nice .. It is clear that no this is not a new property and has aged a little but was still a nice place to stay for the night. ( not sure if they are in the process of painting the outside of the building as you could see white patch work had been done in places.. if not I would paint )

The down side ... If you do stay in a pool side room the pool noise can be a little loud but does calm down after 10:00 p.m. ( was not a big deal) We tired to have breakfast in the morning but could not get in as there was a line, so I could not say how the food was. I will say that the female who was working the front at the restaurant did not seem to like her job. She was very cold and could have cared less about you being at the hotel. ( We went to the Perkins that is only 3 or 4 blocks up the road. )

Price: I would say that it is a little over priced. I would not have booked a room for $150.00 . However, being it was a family event I paid. I would say that the room should have been about $30.00 less in it's price.

  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ryan M about Holiday Inn New Ulm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member, General Manager at Holiday Inn New Ulm, responded to this review
18 August 2011
Thank you so much for taking the time to post your comments with Trip Advisor. We always appreciate comments on what we do well and what we can improve upon. Our goal is to exceed our guest's expectations during your stay. Clearly, we fell short when we did not provide a warm welcome to our restaurant. I sincerely apologize that we disappointed you. Please know that your comments will be shared with our staff for greater awareness of those areas to improve our guest experience.
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Slinger, Wisconsin
Senior Contributor
22 reviews 22 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Nice hotel”
4 of 5 stars Reviewed 4 July 2011

Stayed here one night while touring colleges in the area. Nice pool and game room area. Only negatives were a moldy ice bucket top (replaced with brand new ice bucket immediately) and found a few cheerios on the floor by the beds (housekeeping could be a bit better). Minor problems in an otherwise decent hotel.

  • Stayed June 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask kensethfan about Holiday Inn New Ulm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member, General Manager at Holiday Inn New Ulm, responded to this review
7 July 2011
Thank you so much for the compliments and feedback! We appreciate hearing what we do well and what we can improve upon for our guests. I want to apologize that there were items overlooked by housekeeping during your recent stay. We strive to always provide a spotlessly clean room for each guest. Please know that your comments will be shared with our team for greater awareness of those areas.
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Grand Island, Nebraska
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“NONSMOKERS BEWARE”
2 of 5 stars Reviewed 18 June 2011

I am very much suprised that the Holiday Inn flag is still being maintained without an update to this property. Be very carefully if you have an issue with a smoking room. I requested a non-smoking room and it was obvious the room assigned was a previous smoking room that was turned over. Had breathing issues all night. Checked out at three in the morning. No many alternatives here in town so good luck.

  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TodaysReview about Holiday Inn New Ulm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member, General Manager at Holiday Inn New Ulm, responded to this review
20 June 2011
I am very sorry we were not able to accommodate your request for a non-smoking room. I know how important a non-smoking room is to non-smokers, and even to some smokers! We always strive to exceed our guest's expectations at every stay. I sincerely apologize that we disappointed you. If you are ever back in New Ulm, we would love the chance to show you our best.
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Additional Information about Holiday Inn New Ulm

  • New Ulm Holiday Inn
Address: 2101 S. Broadway, P.O. BOX 597, New Ulm, MN 56073
Price range (per night):* INR5,201 - 7,493

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