Our family has kids ranging from 2 years to 10 years old. We stayed in a 2-room suite on the 3rd floor close to the indoor pool and water slide for 3 nights. We loved our suite with a gas fireplace and HUGE hot tub (that fit all 3 kids easily). The kitchenette could've used more utensils and a few bigger bowls but we had a nice size fridge and freezer, stove top and table with 4 chairs. The couch pulled out into a nice size bed for our 2 older kids who enjoyed their own TV. Our king-size bed was fairly comfortable except for our 2-year old that liked to squirm a lot. We had a flat screen TV that had an HDMI hookup so we watched Netflix movies with it. Wi-fi connection worked great! We also loved how the doors between the rooms were sound proof and the bathroom was BIG with a door to each room. Very nice!
The reservation and checkout processes went smoothly. The front desk staff were courteous, friendly and helpful. The cleaning staff were great, too! A special shout out to Roxanne for serving us at breakfast at the free (and delicious) breakfast bar provided by the hotel. She didn't have to do that. We appreciated her!
We enjoyed the indoor pool, water slide and spa the most on the weekend. We didn't like how it got progressively colder into the week. Having the Mermaid attached to the hotel was AWESOME! We enjoyed their food and entertainment options (bowling, video games, darts, pool, basketball, etc). Overall, we enjoyed our stay and would return there again.
- Americinn Hotel Mounds View
