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Sheraton Minneapolis West Hotel – reviews, photos

3.5 of 5
12201 Ridgedale Drive, Minneapolis, MN 55305
Hotel amenities
Sheraton Minneapolis West Hotel
Ranked #18 of 52 hotels in Minneapolis
4.0 of 5 stars 71 Reviews
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71 reviews from our community

    Trip type
Traveller rating
    29
    26
    13
    2
    1
Date Rating
Minnetonka, Minnesota
1 review
1 helpful vote 1 helpful vote
“Unpleasant surprise”
3 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

This is a nice hotel...beautiful open entry area, quiet location, comfortable beds, clean, huge tv, etc. Just about everything you could want. I was unpleasantly surprised to find that I had to pay $11 to get internet access in my room. I might have expected such a surcharge at a two star motel, but not a 3 and half star brand-name hotel. Irritated me enough that I won't be staying here a second night, but will find another hotel. If you don't care about having access to the internet, this will be a great place for you.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask medtary about Sheraton Minneapolis West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Albert, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“comfortable stay”
5 of 5 stars Reviewed 12 December 2011

We stayed here on our journey across the US from the west coast of Canada in 2009
We were treated very well from checking in. The rooms were comfortable & clean to the standard expected from a Sheraton. Breakfast was great & the waiter staff helpful & courteous.
I would stay here again without hesitation.

Room Tip: a nice family restaurant near by called Panera Bread. Nice food, service & a friendly atmosphere...
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  • Stayed January 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask NEEMAM about Sheraton Minneapolis West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
“Really showing wear and tear.”
2 of 5 stars Reviewed 2 December 2011
1
person found this review helpful

We stay here almost every year since it is close to family. Although the staff are wonderful, we will no longer be staying here due to the worn out rooms that are filthy. I had to be moved from the first room they gave me as it was disgusting and it smelled. We are bummed as the location was great for us but I can no longer stay in this hotel which needs a long overdue upgrade.

Room Tip: I don't know if there are any!
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask italean about Sheraton Minneapolis West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan Gordon, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review
6 December 2011
Dear Italean,

Thank you for the feedback about your past stay with us. I sincerley apologize the room condition was not to your satisfaction. We appreciate that you have stayed with us regulary in the past and hope you will reconsider for the future. We would like to learn more information on the rooms you stayed in so we can take your feedback into consideration for future renovations. Our owners continuely invest in improving our hotel with the input from our guests.

Warm regards,
Dan Gordon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Florida
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great Value!”
4 of 5 stars Reviewed 16 November 2011

We stayed at this hotel on a Travelocity deal and it was a great value. The best part of the room was the bed, they are excellent. The front desk staff was very helpful and assisted us with scanning some documents. It would have been nice if the room had a fridge. Otherwise a very pleasant stay.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MarvelAnne about Sheraton Minneapolis West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyderabad, India
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“A warm and gracious Hotel, at Minnetonka, Minneapolis.”
4 of 5 stars Reviewed 6 November 2011

The Sheraton Minneapolis West Hotel, is located in the charming city of Minnetonka and is warm, from the reception to the service, the staff is gracious, warm and helpful. Thanks to the team at the Hotel, really wonderful people !
The hotel is close to the downtown Minneapolis and close to the Fortune 500 office located in the area. Also, close to the Hotel is the Ridgedale Mall and other shopping centers !

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Nilanjan about Sheraton Minneapolis West Hotel
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Additional Information about Sheraton Minneapolis West Hotel

  • Sheraton Minnetonka
  • Minnetonka Sheraton
  • Sheraton Minneapolis
Address: 12201 Ridgedale Drive, Minneapolis, MN 55305
Price range (per night):* INR5,368 - 10,513

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