I stayed here last October and decided to come back because it was close to the concert we wanted to attend. This time the rate was jacked up because of "freshman orientation" happening and I couldn't even use my Wyndam employee discount. Anyway, I was fine with that until we got our room. The beds were run down, no bed skirts so you could see the nice big giant brown stain on the side of the mattress, and the dirty dusty job the housekeeping left behind. I work at a hotel, so I'm not the pickiest person, but this hotel room needed some help. The shower also needed repair badly, as the floor of the tub had a weak spot that you had to stand directly on, and would sink in and creak.
When we arrived back from the show, we were relaxing in our room....what do we see running away from us behind the night stand and the bed? Cockroaches. Yes, cockroaches. I am not making it up, we tried to kill them but they escaped into some hidden place! Needless to say, it was hard to sleep the rest of the night thinking about critters crawling around on you. When I checked out the next day, I mentioned the cockraoches to the desk clerk, she told me "I'll make a note of it." Seriously? If this would have happened at my hotel, not only would I give a discount, but I would care just LITTLE bit more. Not the best customer service skills on the planet. I don't know what happened to this place between October and now, but it seriously has went downhill fast. I am not comming back, and I am writing this terrible review because I'm sorry, nothing was done about anything! I work in this business and I was sad to see this happening. The only good thing that the Days Inn has going for it is the Tea House next to them and the free shuttle service. But not worth it. We paid $89 plus tax for this terrible room, when we could have went to the Ramada for around $69 with my discount. Epic fail on my part! **Will be uploading pic of stained mattress as soon as upload it from phone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 September 2011
Dear Traveler:
I’m sorry to hear about your most recent stay at our hotel. Please be assured that we strive to do our best to accommodate all guests that check into our hotel with the utmost guest service while providing a quality stay. I understand that you stayed during a busier time of the year for us as it seems to have been during the state fair season and student move-in on campus. You are correct in that our rates fluctuate depending on availability and events that are going on around town and on campus like most other hotels that are conveniently located on the U of MN campus.
In regards to your “Wyndham” employee discount, I’m sure you know as a Wyndham employee, it must be booked ahead of time prior to your check-in along the proper reservation channels in order for us to honor it. I do want to personally apologize for the condition of the room and this matter will be looked into immediately as our standards for our guest rooms are a lot higher than what you experienced. In regards to your incident with the bugs in the room, I am just curious as to ask if you informed the front desk right away as to the situation versus wait until morning so that we could take care of the matter right away. To possibly move you to a different room for example so that no guest would have to go through the experience you had to endure for the entire night. I can assure you that we have not had any recent experiences in relation to the bugs that you saw in the room and rest assured we do perform preventative maintenance done by professionals in the entire hotel so that we do keep incidents like yours from ever happening.
I would definitely like to hear from you so that we can keep things like this from happening to any other guests that stay at our hotel but would need more information so that we can take the preventative measures as soon as possible. Please feel free to contact the hotel so we can discuss this matter more. Thank you for you time and thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC