My wife and I were heading to Minneapolis for our anniversary. A couple of months ago, I made reservations at the Nicollet Island Inn on their website. We were quite thrilled at the availability and the rates we were offered. We signed up for the Bed and Breakfast package. We got confirmation and all was well. 48 hours before we were set to arrive, we got an email saying that the website wasn't working properly and that our rate was going to jump nearly 5 fold. They offered a somewhat reduced rate but it was still out of line in our view. The website does not appear to be working now to make reservations for this package.
My concern is that the downtown Minneapolis area is very full this time of year and it has been difficult to find replacement accommodations at this late date. We are forced to stay further away and still have limited choices.
So here's the kicker. My wife called last night to get clarification on the new charges. The person on staff said he didn't have any power in the situation and the manager wouldn't be back until Tuesday. He said we could cancel without charge. I found new accommodations this morning and called to cancel at the Nicollet Inn. I was told we were informed weeks ago about the price change. I countered with I have the email in front of me and it was sent yesterday (Friday) and we are scheduled to arrive on Sunday. I was told that we would be charged a cancellation fee for the first night. This has been an extremely frustrating experience. Others on Trip Advisor have commented on the service. I think this is indicative of how not to run a hotel.
As an aside, I am in sales. I had a situation that arose last week myself where there was some misinformation sent to a customer. I agreed to honor the wrongly quoted price. I didn't like loosing money. But integrity is more important.

Every single staff member we encountered treated us with the kind of professional friendliness that makes you feel like you are the most important guests in the house. There is on site parking, which is a bonus in Minneapolis, so we could park our Harley and walk over the bridge to the very neat "Nordeast" with lots of restaurants, bars, shops and things to see. From the Inn's outside patio you can see the Minneapolis skyline and a walking path near the river is in front. The rooms are what you'd expect in a historical building -interesting and not ordinary; they are clean and you feel kind of special while in the room. We visited friends who live in Minneapolis and will definitely stay here again when we come back. We will also recommend the Nicolette Inn to our riding friends back home as the perfect place from which to explore Minneapolis. Although breakfast is not included in the room rate, the food- and the coffee -were delicious and it was the best breakfast we had the entire trip.

My fiancee and I stayed here for our three year anniversary. Ihad dropped off hings I wanted set up in my room and they did it all. When we walked in thechampagne was on ice and all my candles were lit. They had upgraded us for free due to the specialness of the evening. Room service was great. The bedding was superb, very comfortable. All the staff were extremely kindand helpful. When checkout came, word had traveled fast, the gal told us congratulations on our engagement. It was a fabulous stay!

The sleep number bed didn't work - it was like sleeping on mush. The mgmt's solution was to offer us a cot - NOT acceptable when you are spending a lot of money to have a romantic night out. No other accomodation was offered and I felt that was terrible customer service. Additionally, there was a mouse trap under our bed - thankfully empty. And we could hear the music being piped in for the restaurant until 1:30 in the morning. Never going back. It's sad; it's such a beautiful place.