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Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes – reviews, photos

3.0 of 5
11801 Fountains Way N, Maple Grove, MN 55369
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Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes
Ranked #4 of 8 hotels in Maple Grove
4.5 of 5 stars 64 Reviews
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64 reviews from our community

What travellers say about this hotel
  • Hot tub(6)
  • Pool area(4)
  • Very clean(3)
Traveller rating
    32
    21
    8
    2
    1
Only show reviews for Family (41) | Couples (2) | Business (10)
Date Rating
Indianapolis, Indiana
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“THE BEST IN CLASS IN EVERY CATEGORY”
5 of 5 stars Reviewed 19 January 2012

I travel 90% for my job. I stay in all types of hotels in urban and rural areas. Rarely do I find a property that is 5 star when I am on business...but this one is PERFECTION.
First, the decor is fantastic with a Venice theme. There are statues, lovely murals, columns, even a gondolla to welcome you upon check in. In addition, there is a waterpark open on weekends that is designed with a Venice theme......FANTASTIC!!
The service is also impeccable. Front desk staff are knowledgeable and are ready to assist you in ANY way. In fact, last night the temperature was -30 degrees. The front desk staff offered to go out and bring my car to the front of the hotel....and this isnt a full service hotel.
The food at the hotel restaurant is SUPERB. Although a bit pricey- the portions are very generous. They offer great Italian food and the best ribeye steak I have had in a long time.
The hotel is exceptionally clean. The rooms are HUGE and have everything you could possibly need. I did encounter an issue with their internet service. However the ACTUAL manager fixed the issue himself the next day.
The hotel offers business services and is located smack in the middle of shops, restaurants, and easy highway access. I truly wish I lived here......I would bring my kids for the weekend, its THAT great.
Rarely are you able to find a hotel that is comfortable and manage the business traveler and family visitors as well.
I will stay again and again and again!!!!!

Room Tip: Balcony rooms are available. The view isnt great but if you want to step out for some fresh air its...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tricialitzinger about Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick Bissen, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review
24 January 2012
Thank you very much for the excellent feedback about our hotel. We agree that we have an ideal location for both business and leisure travelers but even more important we appreciate your recognition of our team and the service they provide. Thank you again and we hope to see you again in the future.
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Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
“Fun family spot”
4 of 5 stars Reviewed 6 January 2012

We stayed at this hotel for my 50th Birthday and the whole family joined us. We knew it had a waterpark but didn't expect the beautiful venetian atmosphere of the pool area. I could enjoy the atmosphere and the hot tub while the kids and g'kids did all the active waterpark stuff. It wasn't too noisy and I felt like I was in Venice with the paintings on the walls(have actually been to venice since and can say the same)! The room was comfortable and the breakfast buffet very good. Pretty sure we had coupons for buffet and only had to pay for any extra people who visited. Would love to go again this year...

  • Stayed March 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jodeemol about Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes
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Patrick Bissen, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review
11 January 2012
Thank you so much for the nice review of our hotel. We are proud of the atmosphere created within our waterpark and are glad to hear it was enjoyable for yourself and grandchildren. We continue to focus on providing great value food options so thank you for dining with us. We do indeed hope to see you again in the future.
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Saint Paul, Minnesota
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
“Great hotel for kids and fun!!”
5 of 5 stars Reviewed 9 December 2011

Stayed on December 3rd in a two bed suite with my wife and 4 young children. Room was very clean, modern, and had a full size fridge which was great. It also had a sink, microwave, and tons of cabinet space. The chair in the separate sitting area also pulled out as a one person bed. Two flat screens Tv's were also in the room. Beds were very comfortable and clean. The front desk staff was extremely helpful and on the ball. A crib was brought right away up to my room based off my online request and the front desk even called confirming it was delivered.

The waterpark was clean and just the right size for our family. I really liked the fact the waterpark is only for guests. Thats a plus. The kids also loved the arcade that has a decent selection of games for them and prizes. We ate dinner in the hotel restaurant and what's really nice is kids under 12 eat free. Food was not bad and server was very social and nice. Overall this is a great hotel for the price and very comfortable and clean.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Patrick Bissen, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review
23 December 2011
Thank you for the nice comments about our hotel, waterpark, and restaurant staff. We are very happy you enjoyed your stay with us and we hope to see you again in the future.
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Mankato, Minnesota
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Great family hotel”
5 of 5 stars Reviewed 23 November 2011

The Holiday Inn Arbor Lakes features an indoor "water park" rather than a typical pool. It's small but well designed, with two 3-story water slides, a lily-pad crossing, a 4-sided basketball goal and plenty of soft basketballs in the main pool. There is also a kiddie pool that is about 8 inches deep and features three slides, a waterfall, water cannons, and a few geysers. Waterpark passes are included in weekend hotel stays (it's open only on weekends) and there is a concession stand, bar, and plenty of seating for kids and adults. Adjacent to the pool is a small arcade on the second level. The hotel features a Venice theme; the pool area is designed to feel like a small city block in Venice.

We enjoyed the rest of the hotel as much as the pool. The hotel staff was friendly and helpful. The room was large, clean, and very comfortable. Somewhat to our surprise, the hotel restaurant was wonderful! We had planned to eat at one of the many restaurants that surround the hotel, but we stayed in and were very satisfied with the quality, portions, and selection on the menu.

Room Tip: Even number rooms face the wall of the pool - expect privacy but not a view. There are suites with b...
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  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JRVMN about Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes
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Patrick Bissen, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review
29 November 2011
We are glad you enjoyed your stay and took the time to write a review. It sounds as though you were able to enjoy many of our amenities from the Waterpark to the restaurant. Thank you again for staying with us and we hope you visit us again in the future.
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Marion
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Everything was excellent!”
5 of 5 stars Reviewed 21 November 2011

This was a clean, quiet, and overall fantastic facility. The pool was perfect for the kids and it was nice to be at a hotel that actually had enough pool towels available. The kids eat free program is wonderful! Our room had bunk beds with a tv in the kids area-brilliant!! I don't know why hotels didn't start building these earlier? I was suprised at how quiet the hotel was since it has a waterpark. I never heard a single child running through the halls or anywhere in the hotel. I also thought it was great having lifeguards. Most hotel pools are dangerous because kids are running wild but having lifeguards on duty helped to make me feel it was safe for my kids. We will definitely be staying at this hotel again.

Room Tip: The hotel doesn't serve lunch, it stops serving breakfast at 11am so make sure to plan ahead. Th...
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  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask luvhavinfun about Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes
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Patrick Bissen, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review
29 November 2011
Thank you for the great review about our hotel and staying with us. We take great pride in providing quality accommodations and excellent customer service. We are glad you enjoyed your stay and hope to see you again in the future.
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Additional Information about Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes

  • Holiday Inn Maple Grove
  • Maple Grove Holiday Inn
Address: 11801 Fountains Way N, Maple Grove, MN 55369
Price range (per night):* INR7,381 - 10,177

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Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes
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