Pipes broke late at night so reserved a room for the next night was told to check in at 2 was not given a room until ALMOST 8PM then was told I could have a late check out of 12pm BUT was harassed by house keeping starting at 7am up until noon as to rather or not we were checking out yet even called by front desk. Was told our policy is to try and check you in no later then 3pm not a gaurantee so there is nothing we can do.very rude.On top of being checked in finally at 8pm the room was still dirty. The card key would not work and was exchanged 3 times before getting keys that would work only after playing with the door for 1/2 hour.the hot tub was only started when the pool room was opened at 8am and there for was not even warm until 10 am and there for one hour before normal check out so the amendities I paid for I never got to use and Management Does Nothing I would never stay there again and will let my friends know never to make my mistake.
