My spouse and I have stayed here several times in the past 5 years and we have always had a good experience. This time was different. First, we noticed that the road going into the hotel had not been plowed after a snowfall the night before. It wasn't until the 3rd night that someone plowed the road. The first room that they gave us had not been cleaned but the woman at the front desk promptly set us up in a better room. She was very helpful and accommodating. It was very quiet the first night. However, the next two nights were horrible. Some of the guests were loud and shouting obscenties in the halls as late as 2 am in the morning. There were banging of doors, kids running all over and shouting going on. The front desk did offer to move us down to the end of hall one night but we were already in bed and did not want to pack up everything and move.

The garbage bin outside of hotel was overflowing with bags of trash. The pool was not functioning due to some safety issues and still some of the guests were allowed to us it.

It is clear that there is a managment/owner problem here. I hope this place will survive.

This place used to be amazing and beautiful. It has really gone down in overall quality over the years and appears to be on its way out. I would recmommend saving your money and health and to find something else. The pool is green, there are full garbage bags all over, the plants and outside foliage have not been tended to in months, they have old construction supplies laying all over the place in front of the entrance, it is dirty and the staff is rude and innapropriate.
I have never written a review before this but felt that I better warn people that want to enjoy Grand Rapids. There are several other places to go with so much more to offer. (Timberlake Lodge, Rutger's, etc.)

I booked a room and one of the party rooms in early April for a June date. In late May, I got a voice mail with no call back number saying they were too busy on the date I booked the party room as a convention was in town so I would have to reschedule it. No alternatives, no compensation, no call back when I called to see what could be done and no apology. I would not book an event of any kind- -large or small -- with this facility.

We spent a weekend at this lodge for a family wedding in the summer of 2009. The buildings were beautiful and clean. Very north-woodsy. There was plenty of space for large groups- the conference room was beautiful! Meeting rooms were available for groups and a very nice lobby area for relaxing. The lodge is located on a golf course, so obviously the grounds are beautiful as well. There isn't much in the area for stores and restaurants, but the lodge has its own restaurant/bar which is very nice. The price was reasonable- at least at the wedding/group rate. I would recommend this place both for a wedding or a weekend retreat in the woods.