First, the good. The B&B is in a beautiful setting, with terrific views and great proximity to the BWCA. The rooms are clean and well-kept, the beds very comfortable. The bird feeders attract lots of great birds, there are lots of homemade jams and things at breakfast, and Sam, the proprietor's dog, is at the ready with a wag and a soft muzzle to pet. So, if you're lucky, it's entirely possible to have a great experience at Blue Heron, as many reviewers clearly have. But if you're not lucky, like we were, you may find yourself wishing your stay ends as quickly as possible.
We were celebrating my 40th birthday weekend. We are not fabulously wealthy; this was a real splurge. We'd really had trouble picking the right room, and to her credit the hostess had been extremely patient with us before we arrived. We ended up choosing the suite with the hot tub -- specifically for the tub. Sadly, the tub malfunctioned the first time we used it, and long after bathtime ended and the tub drained, the jets would roar on every 15-20 minutes as if the thing was possessed. I called the proprietor, who by this point was in her home down the way. I was told there was "nothing that could be done." When I pointed out that we would be unable to sleep, I was told again "there's nothing that can be done." When I inquired about the empty rooms in the inn, I was directed to use one with an unmade bed, and told that sheets were in the dresser. They weren't. To be fair, I don't think she realized that, and she did eventually came up with a solution that quieted the tub by around midnight. Perhaps all's well that ends well, and we certainly don't blame the proprietor for the malfunction (stuff happens) -- but it was handled in a fairly stressful manner -- and at $136 a night, it wasn't an auspicious start.
The next morning she was apologetic, but the miscues continued and we both felt as though we were repeatedly being chastized for things that innkeepers normally take in stride. When I woke with a fever one morning, my husband asked if he could bring a breakfast plate in to me -- and the request was denied due "mice" ("she can come out in her pajamas or in a wrap"). Asking for an early breakfast late afternoon the night before resulted in a clipped "I wish I would have known about this sooner, I would have made the proper arrangements." If she'd answered firmly but kindly -- "no, I'm sorry, I can't" -- that actually would have been preferable. After awhile these uncomfortable exchanges really took the joy out of what was supposed to be a celebration. We found ourselves literally hiding and/or deferring (eg: we wanted to use the sauna one night but were afraid to ask).
My 40th birthday present was an amazing day of dogsledding -- though my husband probably shouldn't have gone as he was fighting a cold and the temps were below zero most of the day. When we returned we were happy but bone-cold ... and so was our room. The heat was out, and we both really needed to get warm -- and fast. I called the innkeeper, who again was in her home across the property, and was informed that she had selected a "savings" plan with the electric company that allowed them to turn off certain circuits in the B&B when power demand was high (as it probably was that evening, with temps dipping to -25). The backup space heater in the room was also not working. I again was told "there's nothing that can be done." After I persisted and pointed out that we would be unable to stay in the room with no heat, I was told to leave the door open so heat from a woodstove in another room would get in, and use the privacy screens (not a great option when your partner is hacking up a storm, coughing loudly and uncontrollably). She also directed me to get space heaters out of another room. I grabbed a few space heaters and promptly blew a fuse -- I probably should have been thinking more carefully about where I plugged them in, but while negotiating all this in a winter coat, I admit I wasn't operating on all cylinders. When I called her back for help, she was unable to mask her displeasure, and ended the conversation abruptly (as in, "click."). Thankfully a very sweet long-term resident of the inn intervened, flipped the circuit back on, and eventually (after about two and a half hours) our room heated to an acceptable temperature.
Both my husband and I think the innkeeper is a very good person at heart -- she has built a truly beautiful place -- IN a beautiful place -- and she clearly works very hard. The recession certainly has not been easy on her -- and guests (like us) are not always easy to deal with. We admit that we can be really difficult at times! But ultimately it seemed things could have been handled with more grace and gentleness.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
