We stayed from Sept. 17-19th for a weekend from Wisconsin. I was touring colleges and looking for a place by the Mall. This place isn't very close to the mall at all but there is a lot of stores around. We got in our room and loved all of the space, very open layout. We then found the TV remote didn't work, the phone didn't work, and the dresser in one of the bedrooms was too big and going into the doorway blocking it from closing. We called down and they told us that they would send up an "engineer" to fix the TV and remote, and that the dresser was one of the "defects" of the room. (It's not a defects, this idiots measured wrong and they need to order smaller dressers.) The wall and dresser is all beat up from the door banging on it. The "engineer" came and told us that the reason our TV and remote didn't work is because we had a remote in our room from the hotel across the street. He said "you're only staying for 2 days so...." (acting like we didn't need it fixed) and we told him they needed to fix it. He brought us a new flatscreen TV which was a big upgrade from the 20 year old fuzzy thing originally in there. But THIS TIME the volume on the remote and TV didn't work so it is stuck at one level which is kind of loud. When the phone was fixed (apparently the cord was bad) there was messages on it from pervious guests on it.
In all, if you looking for a big room for your family but don't mind situations this hotel is for you. If you want a stressless weekend count this one out!
- Towneplace Suites Eagan
