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Back to BEST WESTERN Plus Chaska River Inn & Suites

BEST WESTERN Plus Chaska River Inn & Suites – reviews, photos

3.5 of 5
1 River Bend Place, Chaska, MN 55318-3302
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BEST WESTERN Plus Chaska River Inn & Suites
BEST WESTERN Plus Chaska River Inn & Suites
BEST WESTERN Plus Chaska River Inn & Suites
BEST WESTERN Plus Chaska River Inn & Suites
BEST WESTERN Plus Chaska River Inn & Suites
BEST WESTERN Plus Chaska River Inn & Suites
Ranked #2 of 5 hotels in Chaska
4.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    19
    8
    3
    1
    5
Date Rating
Minnesota
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Six rooms for family over Thanksgiving holiday”
5 of 5 stars Reviewed 25 January 2012

The rooms were clean and comfortable. Everyone loved their room as well the hotel in general. And we agreed to stay there the next time we all come together in the Cities. The management was accommodating and staff friendly, the breakfast was good, and the kids couldn't get enough of the pool. (My sister did a bedbug check and found nothing!)

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AdamGhost about BEST WESTERN Plus Chaska River Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
1 review
“the manager is very friendly and helpful”
5 of 5 stars Reviewed 19 October 2011

We had our wedding guests stay at the hotel because of its location. The manager has been very helpful and accommondating. They were able to reserve rooms for us for the weekend and since there was another wedding going on and there weren't enough rooms to our specs, they gave us an upgrade for many guests for the same price. They let some of the guests check-in early if they arrived early. They also went above and beyond to pick up a couple of guests from the airport. They were very friendly and they gave us a free hotel suite for our wedding night. the room was clean and cozy. we enjoyed our stay there and so did many of our guests.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask yili262626 about BEST WESTERN Plus Chaska River Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mit Shah, General Manager at BEST WESTERN Plus Chaska River Inn & Suites, responded to this review
15 November 2011
Thank you very much for taking time to give us valuable feedback. My whole team is taking these feedback with pride and now we are more encourage to keep up our commitment towards our guest for outstanding service and provide qualities amenities for each of our guest and create their stay most memorable.

We are looking forward to welcome you again on your next trip.

Sincerely,

Mit Shah, GM
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Midwest
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Not really the "Best" for Best Western”
2 of 5 stars Reviewed 24 August 2011

Upon arriving, we found out our room had been given away even though we had confirmed our reservation the day before. A miscommunication apparently took place but luckily for us a suite was left and they gave it to us for the same price...after we said that is all we would pay for it.

Rooms need updating. The front foyer is nice and clean; so is the kitchen area but the rooms need a facelift and updating. Our view was a rundown rooftop. Eck. And the A/C was super loud when it would kick on. The free breakfast was nice but get there in time; they literally starting putting stuff away without a minute to spare and it's an early shutdown time. Not very friendly if you ask me.

  • Stayed June 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask cdog612 about BEST WESTERN Plus Chaska River Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mit Shah, General Manager at BEST WESTERN Plus Chaska River Inn & Suites, responded to this review
29 August 2011
Thank you very much for your valuable inputs. The management has been changing since 2008. New hallway carpet, rooms carpet, drapes in all standard and King Suites, New mattress, flat panel tvs and bedding package. 70% rooms have new Eco friendly Air condition units. 80% rooms have new sleeper sofa. This is an on-going process to keep up the fresh looks and clean rooms.

Your inputs will help us to move in a right direction. We would like to invite you again to experience the great service and the product.
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Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Filthy!”
1 of 5 stars Reviewed 7 August 2011

The hotel was filthy- first room had evidence of bedbugs so I requested a 2nd room, which had large spiders- I killed 5 in the first 15 minutes. There was mold growing on walls in the shower and the toilet had not been cleaned. I moved the bed to check for bedbugs and found inches of filth behind bed, including a tv brochure from June 2009 between the mattress and boxspring- meaning that the bed had not been moved & the bedskirt/mattress topper had not been cleaned in AT LEAST 2 years!!! The hotel had obviously not been vacuumed in forever- cobwebs in every corner, even in public stairwells. The front desk staff were usually not at the front desk and were less than helpful- when I asked for another room due to bedbug evidence, the employee was annoyed and asked, "Well, did you actually see any bugs?!" (FYI: usually you DON'T see the bugs, only blood spots on the bed, which there WERE...) If any of the other hotels in the Chaska area had openings, I would have left immediately and taken my business elsewhere, but unfortunately they did not and I had to stay in Chaska for a wedding, and was forced to stay here.

Room Tip: Go elsewhere!
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  • Stayed August 2011, travelled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask brazelj about BEST WESTERN Plus Chaska River Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, North Carolina
Senior Contributor
47 reviews 47 reviews
Reviews in 29 cities Reviews in 29 cities
57 helpful votes 57 helpful votes
“Very nice!”
4 of 5 stars Reviewed 1 August 2011

Very nice property. Love the close proximity parking and even offers indoor parking. We were upgraded at check in to a suite for no extra charge. It was a HUGE room with a king bed in the private bedroom. Two t.v.'s a little kitchenette, etc.

The pool area is very nice. A tad bit small, but not a big deal. The fitness equipment could
use some updating. The treadmill is old and doesn't function well. Fitness room is small.

Continental breakfast is fantastic! They have an extremely nice breakfast area with plenty of room and plenty of seating especially! Nice selection of items too.

Overall, it's really a beautiful hotel - kind of a craftsman/mission style design. Very clean and well kept. We will be back when we are in the area again!

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask vikesfan about BEST WESTERN Plus Chaska River Inn & Suites
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Additional Information about BEST WESTERN Plus Chaska River Inn & Suites

  • Best Western Chaska
  • Chaska Best Western
Address: 1 River Bend Place, Chaska, MN 55318-3302
Price range (per night):* INR4,194 - 5,816

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