Crossings by GrandStay Inn & Suites - Reviews, Photos - Don't Stay Here..........

watchdog30

New Ulm, Minnesota

1 review

1 helpful vote

“Don't Stay Here..........”

Reviewed 11 February 2011

1

person found this review helpful

I had a terrible experience! After I stayed at this hotel they tried charging me an additional $150 because they found ashes on the window frame and smelled smoke. #1 I DON'T smoke and I'm was offended that they accused me of smoking. The Manager told me House Keeping took pictures of the ashes and basically called me a liar and she told me she won't drop these charges. I about fell off my chair after speaking to her!! She has no customer skills so please be cautious if you stay here. The Manager operates this hotel with bad business practices! Eventually, after speaking to Corporate they agreed to drop the $150 charges. I have never heard of such a crazy thing in my life!!

Was this review helpful? Yes

Problem with this review?

Ask watchdog30 about Crossings by GrandStay Inn & Suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

1 March 2011

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are a 100% smoke free building and make every effort to support this statement to better serve all of our guests. In some instance; a mistake is made and we apologize for this error. Again, I want to thank you for taking the time to share your concerns with us.

Keri Erickson, General Manager

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Mizzou_Fans

Columbia, MO

2 reviews

Reviews in 2 cities

6 helpful votes

“Excellent Value, Clean and Easy to Find”

Reviewed 24 June 2007

1

person found this review helpful

We recently stayed in the Country Inn on our way to the BWCA. We found the property easy to locate, clean and the staff friendly and helpful. We had planned on staying in Duluth, but did not know about "Grandma's Marathon" and had a hard time finding a hotel. We booked through AAA and received a very good rate - we recommend! Cambridge has a Super Wal-Mart and Target as well as a Perkins for breakfast.

Liked — Free continental breakfast and book swap
Disliked — Air conditioner clicked throughout the night

Was this review helpful? Yes

Problem with this review?

Ask Mizzou_Fans about Crossings by GrandStay Inn & Suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Nightswimming21

Worker Bee in Minnesota

1 review

1 helpful vote

“Loved My Stay!”

Reviewed 21 May 2007

1

person found this review helpful

From check-in to check-out the staff was so helpful and friendly. The hotel had such a home like atmosphere that my business trip went by faster than I had thought. The breakfast in the morning really helped me get going for my day! All together it was a wonderful stay and I would highly recommend this hotel to anyone traveling on business or for pleasure!

Liked — friendly staff and wireless Internet
Disliked — parking lot needs to be re-painted

Was this review helpful? Yes

Problem with this review?

Ask Nightswimming21 about Crossings by GrandStay Inn & Suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Crossings by GrandStay Inn & Suites reviews

Crossings by GrandStay Inn & Suites – reviews, photos

6 reviews from our community

Travellers who viewed Crossings by GrandStay Inn & Suites also viewed

Been to Crossings by GrandStay Inn & Suites? Share your experiences!

Additional Information about Crossings by GrandStay Inn & Suites

Owners: What's your side of the story?

Travellers also viewed...

Browse nearby

Explore Cambridge

Hotels around Cambridge