I came in to this place expecting more, I've always had good experiences with the comfort inn chain. I stayed in room 202 on the second floor. To start off, the room I got was very funky smelling. Stunk really bad, but didn't seem to be unbearable as I was extremely tired and just wanted to relax and get a bit of sleep. Well I went out of my room to the car once, to discover when I came back my key did not work and would not let me into the room. This agravated me a bit but I went to the staff waited a few minutes and they reset the code, my friend soon had this same issue a few minutes later. So he had to go downstairs to have the code reset. This is all within a 15 minute timeframe by the way. So he had it reset once more finally got back into the room. So then we went into the spa room for about ten minutes, this was not to bad. After this we finally went back to bed. I laid down in my bed to notice a very gross smell coming from underneath it. Smelt strongly of vomit, but I can't mask the smell out completely. So I rolled over to avoid the smell as I was to exhausted to make my way to the front counter once more. I woke up early the next morning made my way to the breakfast room, the breakfast was not to bad, but was missing items such as a microwave and a few other essentials but I can't honestly say that what was there wasn't satisfactory because it was. When I finished breakfast I went back up to my room to find to my dismay that I was locked out once more. I went back down to the front counter as I did not want to wake my friend up, (it was 645AM) This took 20 minutes for them to reset the code and change the batteries in the lock. I got back in the room laid back in the bed to sleep, the sheets were all dismayed, not blaming housekeeping for this one but they weren't fitted quite right then fell back asleep for a while longer when I woke back up my roommate then pointed this stain out that was on his sheets. I've seen many stains in my life an the closest thing I know to describe for this stain is Feces. It sunk through the sheets onto the bottom base sheet, I then went with him to the front counter brought the sheet with, and showed it to Rochelle Swanson, her tag claimed she was the general manager. She was very unhelpful and rude, she sent a housekeeping lady up, and we pointed it out to this women, she apologized and was very courteous of our inconvience. I then went down to rochelle and demanded a refund for this room, she denied this after all of out heartache and inconvience, she claimed that all I wanted was a free room, she said all she could do was give a 20 dollar discount. I sat thre arguing with her for 20 minutes, she would not budge, and said ''we are a 2 star hotel'' like a person checking into a 2 star hotel should expect feces stains on there bed sheets, to get locked out of there room, and have to smell vomit while they are trying to sleep. I then walked away went up to the room to get our stuff only to find out that of course I am locked out once more. Eventually got back into the room, got my stuff and left with my friend. NEVER NEVER NEVER come to this hotel. It was a terrible experience and I feel sorry for anyone that has to work for or with Rochelle, she was about as horrible of a manager as I've ever seen. I will be calling corporate shortly after this review to hopefully get a full refund, If this is the standard for hotels people are better off sleeping in there vehicles. Motel 6 is way better than this place. Thanks for anyone that has read this and I hope you strongly reconsider checking in to this slum.
- Brooklyn Center Comfort Inn
