We were at the Days Inn in Brooklyn Center North over the World soccer cup tournament in Middle July. I will never book at another Days Inn again, especially not this one. The lobby is very deceiving. It looks nothing like the rest of the hotel. It was smokey, dirty-filthy actually and the front dest service was horrible. Herein lies my complaint.:
My friend and I stayed for a total of 2 evenings. The hotel charged us for 3. We asked that they put one evening on my credit card and one on hers. The front desk lady said that she had it covered. She assured us that the appropriate charges had been charged to the appropriate accounts. We checked out and left. ( All of this happened while the General manager "Peter" was standing right there). On our trip back, as I tried to book another room, it said that my credit card was over the limit. I could not understand this as I "thought" I had been charged for only one evening at the Days Inn.
When we arrived home I got on-line to view my Credit card statement, sure enough, this hotel had messed up the credit card charges and charged me for both nights on my card PLUS an extra night, a night that we didn't even stay. After all of this, I called the Days Inn to straighten out the matter and was pushed from person to person to person, not getting any response for some time. When I finally received the attention of the general manager "Peter", he insisted that I was lying and that he would not refund anything to my card. I have had to lodge a complaint and dispute these extra charges with my credit card company, spent countless hours messing with this hotel and it's less than able or willing general manager and staff. If you are smart, you won't stay in a place like this. Heed my warning and save yourself a lot of time, dissapointment and misery.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC