I recently stayed here for three nights - was placed in a non smoking room at my request - but it smelled of smoke - I lived with it, and had them change the bed spread the next morning which they did - the front desk people in the day time were nice and polite - but the evening staff seemed uninterested in helping or serving - Otherwise the room was okay and the m aid staff was competent and nice. The pool area is suppose to close at 11 p.m. each night, but no one really monitors that so there is a lot of noise and foot traffic late in the evening in the hallways - the workout center is on the second floor and very limited in machines - seems like it should be near the pool.
The biggest complaint was the breakfast area - most of the plates and dishes still had caked on food on them each day so finding a clean plate for toast or a clean bowl for cereal was tough - I watched the staff lady who was overseeing the breakfast area empty the trash and pick up debris and then when I requested spoons for the cereai, I watched her take the spoons out touching everyone of them on the part that you eat with - it was then that I dumped my cereal in the trash and went across the street to Panera Bread for Breakfast - the whole breakfast area was dirty and unclean -
I travel a lot and stay in a lot of hotels, and I am telling you the truth, this breakfast area looked bad - and I began to wonder if there are any food preparation standards for hotels like there are for restaurants - the coffee was instant and poured into the coffee machines - it looked like dirty water instead of coffee - because of this I would not stay at this hotel again - although I hear that they have new owners who are only two weeks into this, and if they make some changes in the breakfast area, I might return -
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 April 2010
The hotel did changed ownership and the new owners remodeled the breakfast area and also had the breakfast attendants become certified by the state of Minnesota as a food service professional.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC