Very nice property all the way around.

Pros:
Very clean and well kept
one of the best/largest hotel workout rooms i have ever used
heated indoor pool was actually a nice warm temperature
caribou coffee shop in lobby light rail station across street
very frequent and convenient shuttle to mall and airport
rooms were comfortable and nice sized
fridge and microwave in the room
strong wifi signal

the staff was very nice and helpful, changed my room to one with two beds without hassle - even on the "special" floor where you had to use your key card in the elvator for access.
shuttle driver was not making the usual run to mall becasue he was being used to make a special pickup somewhere else, and he went out of his way (and maybe against the bosses' orders) to go ahead and take us to the mall anyway since we were traveling with a small child. I heard them call for him on teh radio on the way over. the shuttle drivers were all very friendly (and perfectly on time) on each trip we took - 6 trips total
on teh last day teh family was going to the water park at a nearby radisson, and i thought i would need towels, but had just used the room towels for showers and the housekeeping lent me 3 towels, even though it was agaist the rules - i could tell by her demeanor.

Cons:
no stores/restaraunts within walking distance so food options are limited to the restaurant on site, which was expensive, but not overly so for hotels.

overall a great choice for the price if you are planning a trip to the Mall of america

Clean, comfortable, nice dining on the site (which is good because there is nothing else within walking distance) and a great and speedy shuttle service to the airport & Mall of America.

HOWEVER - parking while flying is an addition charge to the room and so this facility does not qualify for the true definition of Park/Sleep/Fly. When we made the original reservation through the Crowne Plaza 800 number, we were quoted and reserved a rate of $112 (pre tax) for one night, which included parking for a week in their outside lot. When we checked in, the room rate had magically jumped to $120 and parking was an additional $49, for a total of $169.00. Because it was too late to make other arrangements, we sucked it up and paid. We did push back to the assistant manager, who was pleasant, but not helpful. Her only explanation was that "Whoever quoted the $112 rate including parking was in error". We experienced the classic bait & switch.

Extremely comfortable bed. Wow. Very clean, elevators were ancient and slow. Our room was very quiet and Wi-Fi was excellent. The pool was great, but the jacuzzi was hotter than it should have been and the jets didn't work. Towels were available poolside which I liked.
We were upgraded to a quiet floor and we received ear plugs & linen spray. The shower was good and everything was very clean. I like having a Caribou Coffee in the lobby, but the room coffee was not as bad as I've had in the past.
We found it was very close to the airport & Mall of America, and parking was easy. I would recommend this to friends.

We were 4 adults, 2 children in 2 rooms. We wanted adjoining rooms but could not get that. The staff was friendly and accommodating. The furnishings were upscale, comfortable, and clean. The room had both a microwave and small refrigerator which were used and appreciated. The pool area was used and enjoyed by 3 adults and the 2 children as well as others. We had breakfast in the hotel restaurant and had excellent food and service. I would be happy to stay here again. As I said it would have been perfect if we could have had adjoining rooms.