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Country Inn & Suites at Mall of America – reviews, photos

3.0 of 5
2221 Killebrew Drive, Bloomington, MN 55425
Hotel amenities
Country Inn & Suites at Mall of America
Country Inn & Suites at Mall of America
Country Inn & Suites at Mall of America
Country Inn & Suites at Mall of America
Country Inn & Suites at Mall of America
Country Inn & Suites at Mall of America
Ranked #6 of 37 hotels in Bloomington
4.5 of 5 stars 146 Reviews
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146 reviews from our community

What travellers say about this hotel
  • Very helpful(4)
  • Front desk staff(4)
  • CUSTOMER SERVICE(4)
  • Free shuttle(3)
  • Very nice(3)
Traveller rating
    66
    44
    20
    6
    10
Only show reviews for Family (59) | Couples (21) | Business (12)
Date Rating
Blue Earth
Senior Contributor
36 reviews 36 reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“I'll Be Back”
5 of 5 stars Reviewed 3 February 2012

We used the park, sleep, fly option at the Country Inn & Suites Mall of America. It could not have been a better experience. Staff at the hotel were knowledgeable and friendly. The hotel location is convenient to airport access and the shuttle service was prompt and friendly. The room at the hotel was very clean and the beds were comfortable. We were offered a continental breakfast even with our early morning (4 am) departure. Parking for our vehicle was convenient and the shuttle driver dropped us off right at our car and even transferred our luggage from the van into our car! Great service, great location, and a good price. I'll return to this hotel again and will recommend it to others who need park, sleep, fly accomodations.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by konstanzj for Bloomington
Ask konstanzj about Country Inn & Suites at Mall of America
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodieLG, Manager at Country Inn & Suites at Mall of America, responded to this review
1 March 2012
Dear Konstanzj,

Thank you very much for reviewing our hotel and our airport parking special. I'm glad it worked out well for you and I'm also happy to hear that you'll be staying with us again! Please let me know if I can ever assist with anything while you are here, and thank you for choosing our hotel.

Sincerely,

Jodie Grannes
952-646-2800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lockport
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Not bad”
3 of 5 stars Reviewed 24 January 2012

Female desk agent on pm shift not very friendly. All in all not a bad place. Rooms clean.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Logan L about Country Inn & Suites at Mall of America
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodieLG, General Manager at Country Inn & Suites at Mall of America, responded to this review
27 February 2012
Dear Logan,

Thank you for submitting a review on our hotel. It sounds like your overall experience was okay, but I'm sorry to see that the front desk agent was not very friendly to you. We have a reputation for having very friendly staff members, so it's very upsetting to hear you weren't treated like a guest in our hotel should expect to be treated. I have shared your feedback with all of my employees and reinforced our service expectations when taking care of our guests. I hope that you'll be able to visit us again soon and have a great experience; not just and okay stay. Please contact me at the number below if you would like to share any details that might help me identify specific ways we can improve our guest service.

Sincerely,

Jodie Grannes
952-646-2800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg
2 reviews
“My First Choice in Hotel”
5 of 5 stars Reviewed 23 January 2012

I have stayed here many times and the staff are great. For my needs, it is centrally located to MOA, the commutes to downtown Minneapolis, Airport, Valley Fair, and Mystic Lake Casino. I enjoy the drive to all areas, drove to the hotel a few times during rush hour and there was little delay arriving to the hotel. I especially enjoyed the King Size Suites, as well as the others suites. Price is okay, depending on season and booking in advance. I have stayed at other hotels near by at lower prices to accommodate other issues, but I don't mind paying a few dollars for this location as this is My First Choice in Hotel!

Room Tip: King Size Suite are fantastic. There is a separate room for the king bed for more privacy and two fl...
See more room tips
  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Faron W about Country Inn & Suites at Mall of America
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodieLG, General Manager at Country Inn & Suites at Mall of America, responded to this review
27 February 2012
Dear Faron W,

Thank you for taking the time to review our hotel. We appreciate your positive feedback and comments. I'm so glad our hotel works in out well for you when you are in our area. I hope you'll be back soon and we'll make sure we put you in one of the King Suites!

Best regards,

Jodie Grannes
Hotel Manager
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Des Moines, Iowa
Senior Contributor
24 reviews 24 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Right across the street from mall of america”
3 of 5 stars Reviewed 21 January 2012

if the website wasn't so decieving, i would have given 4 stars.
the rooms are clean, the breakfast is so-so. we were expecting the rooms to be a little larger, with maybe a kitchenette.the location is great for shopping, and there are chain restaurants all around. ihop and chevys to name a few. the mall of america is very nice, and we plan on returning soon.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by gringolin for Bloomington
Ask gringolin about Country Inn & Suites at Mall of America
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodieLG, Manager at Country Inn & Suites at Mall of America, responded to this review
1 March 2012
Dear Gringolin,

Thank you for taking the time to write a review of our hotel. I'm very sorry you feel our website is deceiving. Please let me know when you'll be staying with us again and I'll do my best to find a room that meets your expectations. We do have a microwave and refrigerator in every room, and plates and silverware upon request, but if you need something more in regards to a kitchenette, just let us know. We appreciate your business and your feedback and I hope you'll be back to visit us soon.

Sincerely,

Jodie Grannes
952-646-2800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Clinton, Ohio
1 review
1 helpful vote 1 helpful vote
“Fantastic Place! Very Clean and Comfortable”
5 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

I stayed at this hotel from Monday to Wednesday of the 2nd week of January 2012 and it was fantastic. This was my first experience at a Country Inn and Suites and I was very impressed with several things including the great customer service starting with Bill the shuttle driver that picked me up at the airport, down to the front desk person that checked me out ( I believe his name was Carl) Breakfast was also excellent, I could not believe the selection of foods on the breakfast buffet as well as the fact that the dishes, cups and glasses were not the disposable kind that you usually get at most hotels in this price range. The breakfast hostess was very cheerful and efficient also. My room was immaculate and I could tell that the housekeepers take a great deal of pride in cleanliness of the rooms and also all the public areas of the hotel. Thanks again Country Inn and Suites of Mall of America, I will definitely be back and be sure to check out additional Country Inns and Suites elsewhere!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Angela L about Country Inn & Suites at Mall of America
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodieLG, Manager at Country Inn & Suites at Mall of America, responded to this review
1 March 2012
Dear Angela,

Thank you so much for the wonderful review. I shared your comments with my driver, Bill, and I know you made his day. The housekeepers also appreciated your observation regarding the pride they take in their work. You hit the nail on the head. I'm extremely lucky to have a dedicated and genuinely friendly group of employees here at this hotel. As you travel to other Country Inn & Suites, I think you'll find this hospitality spirit is at the core of the culture of our brand. I hope you'll be back to stay with us soon and, again, thank you for your positive feedback and comments.

Best regards,

Jodie Grannes
952-646-2800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Country Inn & Suites at Mall of America

  • Country Inn Bloomington
  • Bloomington Country Inn
Address: 2221 Killebrew Drive, Bloomington, MN 55425
Price range (per night):* INR7,022 - 10,812

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