Female desk agent on pm shift not very friendly. All in all not a bad place. Rooms clean.

I have stayed here many times and the staff are great. For my needs, it is centrally located to MOA, the commutes to downtown Minneapolis, Airport, Valley Fair, and Mystic Lake Casino. I enjoy the drive to all areas, drove to the hotel a few times during rush hour and there was little delay arriving to the hotel. I especially enjoyed the King Size Suites, as well as the others suites. Price is okay, depending on season and booking in advance. I have stayed at other hotels near by at lower prices to accommodate other issues, but I don't mind paying a few dollars for this location as this is My First Choice in Hotel!

if the website wasn't so decieving, i would have given 4 stars.
the rooms are clean, the breakfast is so-so. we were expecting the rooms to be a little larger, with maybe a kitchenette.the location is great for shopping, and there are chain restaurants all around. ihop and chevys to name a few. the mall of america is very nice, and we plan on returning soon.

I stayed at this hotel from Monday to Wednesday of the 2nd week of January 2012 and it was fantastic. This was my first experience at a Country Inn and Suites and I was very impressed with several things including the great customer service starting with Bill the shuttle driver that picked me up at the airport, down to the front desk person that checked me out ( I believe his name was Carl) Breakfast was also excellent, I could not believe the selection of foods on the breakfast buffet as well as the fact that the dishes, cups and glasses were not the disposable kind that you usually get at most hotels in this price range. The breakfast hostess was very cheerful and efficient also. My room was immaculate and I could tell that the housekeepers take a great deal of pride in cleanliness of the rooms and also all the public areas of the hotel. Thanks again Country Inn and Suites of Mall of America, I will definitely be back and be sure to check out additional Country Inns and Suites elsewhere!