First, in my opinion, the service was impeccable. Upon arriving much earlier than the 4:00 check-in (I think we got there around 12:30), they were able to get us in to our room very quickly. This is great as we (my wife and I) were there for an event that evening. This gave us time to check out the water park.
Upon entering the room, my wife turned on the heater to find out that it made a rattling noise. We notified the front desk. She stayed and I went down to check out the facilities for our event. Upon my return, the maintenance man was already there and had the heater dismantled. Of course, it hadn't made the noise for him. All three of us agreed that it was likely due to it being cold and would not likely happen again. My wife and I did not request to be moved.
The water park was amazing! The slides are super fast which caters to myself, but almost inevitably will put you under water at the end which does not cater to my wife. A nice relaxing "river ride" loop was fun with water falls and splashes along the way. We love kids, so we didn't mind that the water park was crawling with them and they playfully interacted with us.
Event staff were awesome at helping assist us with more chairs as well as being present when needed. It was an amazing event and we needed some good rest.
Unfortunately, twice in the middle of the night, the heater acted up and jolted us awake. While the noise only lasted for 30-60 seconds (I would guess), we didn't wake up enough to complain.
Breakfast was decent. Well prepared and numerous hot and cold options. My wife and I being on a restricted diet limited what we could eat, so it makes it cult to critique.
I made mention to the management of the heater acting up again. When I did so, they jumped at the opportunity to "make it right". We settled on the fact that we would call before we came up next.
All in all it was a great stay. Any facilities are going to have issues. We know that. I trust it was a fluke. I cannot remember having the speed of action taken that I had seen from The Lodge. Will I stay again? Without a doubt, no question about it.
Trip Type: Couples, Business
Traveled: January 2012
Night of Week: Sunday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC