We planned to stay here NYE with our daughters so that they could swim.
When we got to the hotel the key cards did'nt work.After having us try 8 cards they switched our rooms.
We put on our suits and went to the pool area,the pool water was so cold it hurt when you put your feet in it.The hot tub was so hot you skin would instantly turn red and burn.
My husband went to talk to the worker at the front desk and he told my husband that it was a non-heated pool.Seriously? A non-heated pool during the winter in Michigan.The guy at the front deask told my husband that he has never heard of a non-heated pool on a hotel in Michigan.
We then left the pool area and I went to the front desk and requested a refund.The whole reason we were there was to swim,and that was not going to be happening there.
We were not the only ones who had a problem with the water temps a group of teenages also complained.
The rude guy at the front desk did say that he would cancel our reservations.When went and packed our stuff and on the way out my husband requested a copy of the reservation cancelation,he insisted that he could not give us any such thing.That there was nothing on him "computer screen" that was anything he could print out.
I explained that we needed verification that he canceled our reservations and that we would be getting a refund.Then he told me that it was up to my bank,and I needed to talk to them about getting a refund. Really?? My bank has nothing to do with Holiday Inn refunding my money.
The guy began to argue,yell and continued to be extremely rude.By this time there was a lobby full of guest trying to check-in.
I would NEVER go back to that location again.There stuff is EXTREMELY rude and have horrible customer service.
When in the park lot I called 800 Holiday and they were very nice and understood everything I explained about what happened they apologized and were able to send me a email with the cancelation information within minutes.
Now why could the hotel clerk not have done that or told me to call the numbe and they could do it.

We are Priority Rewards Members and have never been treated like that before.Staff like that will give Holiday Inn a bad rep.

We went a few Miles down the road to another Holiday Inn where the staff at that location apologized for the rude guy at this location.

I stayed in this hotel for 10 nights. Firstly, they didn't restock my room with tissues for my entire 10 night stay!! Secondly, I was shocked in my last night when I reached the hotel, and I couldn't enter my room and when I went to the lobby, the hotel manager told me that my room card was blocked because there were some towels missing from the room!!! but I did NOT take any thing from the room and sweared to the manager that I didn't take anything from the room but he was rude and did not believe me.... Beware of this hotel, this could happen to you!!! I will never stay in this hotel again, never ever!!!

This was the first of 7 hotel/motel facilities for our trip to Michigan and THE BEST! We stayed at 2 other Holiday Inn Express facilities and this is the best. Very Clean, almost NEW, lots of parking all lit up. Very quiet and they even discounted the room that night without asking for no reason. Breakfast was great, it was fresh and was staffed to preclude shortages and the staff thanked all of us for staying with them. 30 minute drive from DTW at night was a trip of horror, traffic construction and congestion but thanks to a GPS we found this place with no problem, then to have everything perfect including a comfortable bed was the iceing on the cake.

This hotel was off the beaten path, but only slightly. At the time I was there it was located off by itself which made for a quiet and nice place to be. Breakfast was good with several different choices. If you want restaurants next door, this is not the hotel for you. It was probably a one minute drive to the restaurants.