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BEST WESTERN of Whitmore Lake – reviews, photos

2.5 of 5
9897 North Main Street, Whitmore Lake, MI 48189
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BEST WESTERN of Whitmore Lake
BEST WESTERN of Whitmore Lake
BEST WESTERN of Whitmore Lake
BEST WESTERN of Whitmore Lake
BEST WESTERN of Whitmore Lake
3.5 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    2
    4
    4
    1
    5
Date Rating
Northwest Michigan
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Staff was excellent”
4 of 5 stars Reviewed 24 January 2012

Was in the area for my husband's followup appoint after surgery at an area hospital. Had not made reservations as we did not know how far south we were going to get that night.

Motel is easy to see, but the odd driveways can be confusing especially at night. Wanted a jacuzzi room, but motel only has 1 room with jacuzzi tub on the 2nd floor. The motel has no elevators, and my hubby can not walk up and down stairs due to multiple sclerosis (but does NOT require a handicapped accessible room). So...no jacuzzi tub for me after driving over 5 hours! So we take a room on the 1st floor. Staff and I had discussed that we had a mobility scooter that my hubby using for long distance travels that we had to bring into the room.

Once at room, discovered that there is a 3"-4" brick step into the room. The only rooms that do not have this are the handicapped accessible rooms, which we did not require and can actually be a bigger problem to my hubby. So hubby had to pull the scooter into the room while I lifted it over the door step.

After settling in, went to prep chunky soup for hubby to eat (has had a cleft palate repaired and can not eat anything solid yet) to discover that room does not have a microwave. Had planned on using coffee cups to heat the food in right in the room. So now, I have to go use the microwave in the lobby plus find a bowl to heat food in.

Gal at the front desk was VERY VERY accommodating. Provided us with a bowl and was as helpful as possible. Would later find out that she had put the room on either side of us "out of service" for the night so that we would not be disturbed by other guests!! :)

Now that food is taken care of and back in room again, head to use the bathroom. There was a thick, tar-like ring around the top of the water level in the toilet. There were scrub marks visible where someone had tried to clean it off.

Other observations: There was a large black stain on the throw on one of the beds so that it was the very first thing seen when starting towards bed. The furniture had lots of wear marks that could use a touch up to make look better and the fresh paint in the room was sloppy around the edges and on the light switches. This just gave the impression that no one really cared about the property. HOWEVER: This IS NOT the impression given to us by the staff!!! Everyone we can into contact with was very apologetic, but also gave the impression that the "boss" didn't really care.

Would we stay here again.....probably if under different circumstances. This was one of the very few times I didn't research better or have a room reserved ahead of time. As for value, we have paid less for better.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mich2too about BEST WESTERN of Whitmore Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PerryLong, Manager at BEST WESTERN of Whitmore Lake, responded to this review
30 January 2012
We would like to thank you for your review regarding our hotel. I would like to give an update and let you know we ordered all new dressers, night stands and head boards for all our rooms at the begining of January and expect the shipment soon. We appreciate your business and hope you will stay again with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“easy access to the lake.”
3 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

I stayed here with my family and the rooms were cleaner then expected. the front desk reps were great and friendly. The pool was nice and warm ...though we didn't get time to swim it was nice to see indoor swimming and sauna. The lake is literally across the street, nothing in town in really open late at night...
For in older facility this place isn't bad at all. . . I have stayed at much worse bestwesterns...
I did have a few complaints...
1) The headboard had something sticky and smelly on it
2) The Shower was a little irony/rusty
3) Breakfast was ok.. my biskits were hard and eggs were like rubber,,,but kids enjoyed their cereals and juices,
Compliments...:
1) service was great.. everyone was very friendly,,.
2) access to lame was great

Room Tip: no elevators so you're hoofing it if you don't have a downstairs room.
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TigerlillyBlossom about BEST WESTERN of Whitmore Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverly Hills, California
1 review
“Very Clean Room & Staff is Very Friendly”
5 of 5 stars Reviewed 5 December 2011

I recently stayed at this Hotel for business and the first thing I noticed was how friendly and helpful the staff was. They gave really good recommendations on near-by restaurants and they were very familiar with the area. My room was also very clean and well maintained. There were several upgrades throughout the room. They also have an indoor heated swimming pool, which is well maintained too. There is also a very nice lake that is a few yards from the hotel property. I am definitely going to be staying here every time I’m in Southeast Michigan.

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alex M about BEST WESTERN of Whitmore Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harrison,ohio usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
“this is the place”
4 of 5 stars Reviewed 27 October 2011

I go there there every week for business and each time the visit is very good. The service is the best and the people are nice. The rooms are very clean and each week they make sure I get the same room which I like. So if you are in the area and need a place to stay this is the place. leroy

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jackie a about BEST WESTERN of Whitmore Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona, United States
1 review
“An easy access place to stay while motoring around, Food and atmosphere nearby.”
4 of 5 stars Reviewed 7 October 2011

If you are looking for a 5 star place to stay this isn't it.. But if you are looking for a nice room with atmosphere nearby to take a day off, cool your wheels, or see something you may not be able to see in the big city.. this is a good place to do it. The staff is nice and accommodating.. There is a restaurant that serves excellent food within walking distance. The rooms were renovated within the last 2 years. The internet access is very good with plenty of signal and routers throughout the facility. The pool is indoor and clean for year-round swimming. So as a whole it's a regular stop on the travels I take. Will stay here again and again. No place is perfect but when you stay on the road like I do.. this place stands out as a place I look forward to staying.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jefferson K about BEST WESTERN of Whitmore Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about BEST WESTERN of Whitmore Lake

  • Best Western Whitmore Lake
  • Whitmore Lake Best Western
Address: 9897 North Main Street, Whitmore Lake, MI 48189
Price range (per night):* INR4,180 - 8,582

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