I stayed here before (and everything was GREAT), so when I was given the choice...I actually asked my company to book me at this hotel. Honestly, it was one of the biggest mistakes and worst experiences of any hotel I have ever stayed at in the last 4 years!

The Operations/Front desk Manager named Jen., gave me the worst customer service experience I have ever had! She made a promise she NEVER kept; she gave me the run around for 2 weeks; when I called and asked her a simple question like, do you know what the weather will be like today, instead of just looking it up like most front desk people do...she told me "why don't you just turn on the weather channel and wait until they tell you the weather! I was like excuse me? When I said, my TV is not working and most hotels print this information and post it daily, she huffed and puffed like she was irritated and very nastily gave me the answer. After that, if I would call to the front desk and ask her a question, Jen would say I will get back to you and would never follow-up! She was just a horrible nightmare and I was very, very unhappy! I was told that she was the head manager in charge of the Hotel (which made me feel paralyzed because if the buck stops w/her, where else could I go to get help) well later I found out that there is a new General Manager - Meghan (she is an Angel-THANK GOD for HER!)

Even one of the front desk ladies was just down right rude too! I began to wonder if I was in the Twilight Zone or something, because I thought the front desk people are suppose to be friendly, and greet you with a smile. This front desk lady -Rhea, was not friendly, never smiled and specialized in saying "NO." She would even park in a front parking space, taking that premium space away from the guest(s). One day I asked for towels and she acted like she did not want to give them to me...I was thinking maybe she was trained by the Manager Jen., because they both left the same "nasty taste in my mouth." After ALL of the hassle, the front desk even had the nerve to charge the wrong Corporate Card, so while they were specializing in "No's" the front desk could not get this most important transaction right! I was just so dissatisfied!

My stay was not ALL bad, which is why I even gave the overall rating of POOR! For example, the cleaning staff was excellent and very thorough! They even gave me extra towels because of the mistreatment I received by Rhea the front desk lady! There were 2 exceptional and helpful front desk people: Erica & Tony. Now these front desk people, were very professional, friendly! Even when they did not know the answer they still made you feel like they were trying to help. These 2 employees of the Hotel were like night & day compared to Jen. & Rhea!

Lastly, when I discovered that there was a different Manager in charge, the actual head Manager in charge - Meghan, I told her about my horrible experiences and since it was the end of my stay, she was not able to do much, but she at least understood how I felt and tried to make my last night comfortable!

Interestingly enough, after I told the General Manager about how Jen & her other staff member treated me, on my way out ALL of a sudden the Operations Manager Jen. was so nice to me! If she had treated me like a valued guest from the beginning and been nice w/ good customer service during my stay, I would have been able to say nice things and rate the Hotel the way I remembered it from my last stay! So beware! If Jen is there when you check in, PLEASE do yourself a favor and DON'T STAY!