We previously wrote a negative review for this property (on October 31, 2011). We had purchased a Groupon deal for a one-night stay in a jacuzzi room with two breakfasts and two drinks and two desserts from the lounge included. We had called to make our reservation, and unbeknownst to us, the woman who handled our reservation over the phone incorrectly entered our reservation date. When we arrived to check in on a Friday night, they told us that our reservation was supposed to be for the previous Monday and that we were a no-show. Because of this, our Groupon was revoked, we lost our money, and they wouldn't give us a room without us paying the full price. We left extremely disappointed.

The following week, the manager of the hotel (who wasn't present at the time of our arrival) called and apologized repeatedly for the mistake. He offered us a night in a jacuzzi room at no charge and $25 to go out to dinner to make up for things, and we accepted.

The manager hadn't mentioned that they would also honor our original Groupon deal at no cost to us, but when we arrived the attendant presented us with both the $25 as promised and a set of tickets to redeem for breakfast and the two drinks and desserts. We were very pleasantly surprised.

The room itself was large and very clean, *including* the jacuzzi (sometimes you never know what you're going to get)... we were quite happy with it. At the Wheel House Lounge, we met Randy the bartender, who was friendly and a hoot to talk to. Breakfast also exceeded our expectations, and there was a nice older gentleman who refilled our coffee and made it feel more like a restaurant setting even though it was just a breakfast buffet.

We are pleased to replace our previous negative review with this positive one after the Quality Inn made the extra effort to win back our business.

The hotel itself is dated but fine. The staff on seeing what our family group was trying to do opened a conference room for our use. Things like this are remembered and appreciated.

We find Quality Inns to always be comfortable, and this one was. We slept well. For breakfast, we paid $9.44 for two. Hot buffet similar to all the Comfort Inns, but it was in a large meeting room. Perhaps it was b/c there was a class reunion having breakfast. Two men were serving the juice and coffee and clearing the tables. They left the pot of coffee on the table. We thought our breakfast would be included, but the receptionist checked our rate, and said it didn't include breakfast. But the breakfast was fine, and it was downstairs, so that is convenient. The room value is good. This Inn is hard to find at night, using the side streets coming from Troy. Luckily, we had a print out from MapQuest to guide us.

We were in Detroit for a 50th high school reunion and this was the headquarters hotel. The location would not seem to provide a challenge, but it's tucked back away from I-75 and required a couple of wrong turns before we actually arived. It turned out to be perfect for this event . Facilities were just right for a Friday evening meet-and-greet and a Sunday morning farewell breakfast (Saturday night gala was elsewhere). Bar and restaurant on site; nice ambiance and good food, based on one experience. Room was large and very quiet; bathroom a bit small, however, with limited counter space. Friendly and helpful staff from housekeeping on up. Complimentary breakfast was well done with several hot items. If you are in the area, check it out.