We visit our grand kids twice, maybe three times a year in Traverse City and we always stay at the Econo Lodge at Chums Corner. We book our room well in advance. We have found that for our own sake that a particular room is the one we always ask to have and never had a problem with that. However on our last weekend there, we were put into a different room with no explination why. When we booked our room I was told that there were plenty of rooms available and that we could have room 101 no problem. We check in and didn't get that room. The clerk did not offer any explination why we didn't get the room we were promised. The main reason is the internet. Room 101 is close to the lobby and we get pretty good internet there. I was also told that they were working to upgrade the internet throughout the intire hotel. I don't think they did.

We liked the fact the continental breakfast was open until 10 AM so we didn't have to be up at the crack of dawn to eat. However, the bed was low to the ground, the mattress hard, and the pillows were like lying on a folded beach towel -no cushion at all! We went to a local store to buy our OWN pillows for the 2nd night of our stay, in fact!

Disgusting room. Blood stains on the mattress and box springs. BLOOD STAINS!!

Standing brown water in the refrigerator, body hairs in the bathroom. Complete indifference by the staff. We informed them of the problems before we left for a wedding, upon our return nothing was done. The girl at the front desk said she "forgot"

Mark, the owner was out of town when we checked out (you pre-pay for rooms) so when I asked for a refund I was told they were unable (willing?) to provide one. She told me that the owner would call me to discuss our problems. That was six weeks ago. Apparantly he isn't too concerned about their guests.

God forbid a person checking in should accidentally leave something on the counter when they're carrying suite cases, clothes on hangers for the wedding the next day, etc. Don't expect to get it back. The hotel staff will just give your property to someone passing by. I left my laptop, and it was given to some kid who said "I THINK this is my fathers". You would think a rational human being would tell the kid, "ok, well your father can come claim it." Nope. They just gave it to the kid. When I confronted the hotel staff about the missing laptop they claimed to not have seen it (because they were afraid it was the one they had just given away). Thanks for lying instead of doing what is right. Now, I'm going to have to sue the owner to get compensated for his terrible, inconsiderate staff. The manager said "oh, I went out of my way to show the camera footage to police, and now you want $1,000?" Yes sir. Thank you for doing YOUR JOB! Sorry it was such an inconvenience!! Because your staff lied, and didn't go and confront the kid once they realized they had given away my laptop, it is now gone. Your hotel owes me.

Oh, and the beds are rock hard. The pillows are small, worn out, lumpy, and yellowing. Good luck getting any rest. The bathroom was pretty clean though... Just about the only good thing I can say about this hotel.