While making my reservation the hotel staff was very helpful and friendly, helping me to pick the best room for the group of my 7 friends that would be staying with them. But at check-in the woman that assisted me was not very pleasant - she said that although I had booked two rooms under my name I would have to put a different name down for the second room, which also screwed up the payment, when we had already worked it out amongst our group.
Our rooms were great, disappointing that they didn't connect but we managed. The beds were very comfortable and the rooms extremely spacious. Huge bonus was that there were lots of mirrors about the rooms, so we were able to get ready quicker in the morning. The flat screen tvs were great, but we later discovered that one of them, a bulb was out throwing off the picture. We also found a band-aid in the room that the maids must have missed - yuck! And a stink bug made an appearance as we were going to bed - yuck AGAIN.
But the worst point of the trip came from 7-11pm. First, a group of teen girls was loitering in the hallway being extremely loud. I called the front desk asking them to take care of things, and they did nothing. Then, a larger group of younger boys, we later discovered it was a youth hockey league CONTINUALLY ran up and down our hallway knocking on doors, testing door knobs to see if they could get in, screaming and jumping around. Again, I called the front desk and this time I actually saw a staffer walking the hallways but again it did nothing - the boys continued until 10:30pm when the hotel enforces a curfew for all minors.
Continental breakfast in the morning was great, with an array of healthy and delicious foods! Although we ran into the boys hockey team again while trying to enjoy ourselves and wake up :/
At check-out I voiced my disappointment in the hotel's inability to control the minors who's parents don't seem to care to supervise them and thankfully the hotel comped us $40/room which I appreciated, but still wasn't able to make our Saturday night any better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC