I arrived late and had to get my key out of a safe. When I woke up 4 hours later to get money for the store on the first floor I seen a roach coming out of my purse. 4 hours prior to arriving to this place I check my perse for phone and no roaches were present. This was very nasty so I immediately left the room and check in at another hotel because no one was at Candlewood front desk to accomendate me. This would have been a great place to stay for the prices but roaches are not something i tolerate.

This is a good place to stay. Room was clean and spacious but the bathroom had a funny smell. The pillows were small so I suggest that you bring your own. The only problem was that the smokers sat right outside the entrance and you had to walk through there smoke each and everytime you left or entered the building. Also, some of the guests seemed to be "living" there and for some reason this bothered me. Staff were really nice, but we forgot our priority card and they said they would look up our number (no problem) and four days later, they still hadn't gotten our number and given us our points. It was nice to be able to prepare our own food, we even had guests over for dinner one night. They really need a lobby where people can gather and a place for the smokers to sit. I suggest that they convert the green space that is just right of the entrance to a smokers patio, that way you don't have to walk through that smell. We would stay here again because despite the smoking issues, it was affordable and a nice place. Oh, they could use a pool too!

I am a platinum member with Holiday Inn and in the past I love staying at Candlewood Suites and so I felt this would be no different. I arrived late after 1230am and the front desk was closed at 11pm. When this happens they have safes available for people like myself and all you need to do is put in last name and hit enter and there is your key. Not this time - there was nothing in any of the safes and NO ONE answered the phone for 25 minutes! The only way I was able to get in and wait for the person to show up was a security guard who was nice. After waiting the time the person finally showed up and was very rude to me. The next moring the manager is there and I tell her about what happened and she is like oh well sorry and said well normally the keys are in the safe but they are not working and the night person is supposed to take the phone with them but didn't - sorry

This was a great place to stay. Close to 696 & 10 (Lodge) & M39 (Southfield) freeways. The room was very clean. The bed was very comfortable. The sheets and bedspread are some sort of special siganture set so they were nice. Quiet. Surrounding neighborhood is OK. I am from this area and was visiting family so I know the area well. To an outsider, the area may seem a bit more sketchy than it actually is. It is in a corporate park area so the hotel is tucked away by the business buildings. One thing to note: because it is a suite, you do not get daily maid service. But you can exchange towels at the front desk. I personally liked the fact no one was in the room when I was gone but I know others like sheets/towels changed daily. If you are looking for clean, comfortable and affordable...this is the place for you.