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Hampton Inn Detroit / Southfield – reviews, photos

2.5 of 5
27500 Northwestern Hwy, Southfield, MI 48034
Hotel amenities
Hampton Inn Detroit / Southfield
Hampton Inn Detroit / Southfield
Hampton Inn Detroit / Southfield
Hampton Inn Detroit / Southfield
Hampton Inn Detroit / Southfield
Hampton Inn Detroit / Southfield
Ranked #10 of 22 hotels in Southfield
3.5 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    3
    21
    10
    6
    2
Date Rating
Detroit
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very Nice”
4 of 5 stars Reviewed 21 January 2012

Staff were very helpful and friendly. Indoor pool was clean, warm, and pool area very attractively decorated. Fitness room has 2 treadmills, elliptical, and 2 stationary bikes and overlooks pool so you can workout while the kids swim. Room was clean and very nice. Breakfast buffet was outstanding! We were there two days and while the basics were there both days (muffins, bagles, waffles, juice, milk, coffee, tea, fruit, etc.) they changed up the hot offerngs, which was very nice (omelets, bacon, ham, and a wonderful half-bagel topped with cheese, bacon, & sausage). The only thing that kept me from rating this a 5 star, is the mattress was a bit old and dipped a bit in the middle, but this was very minor compared to the rest of our stay. Oh, and WiFi throughout the hotel was excellent. Not like another hotel I stayed at where the signal didn't reach our room, but that's another story. :)

Room Tip: Book through kayak.com. We got 25% off.
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask schoolinall3 about Hampton Inn Detroit / Southfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Sai, Assistant General Manager at Hampton Inn Detroit / Southfield, responded to this review
27 February 2012
We appreciate your feedback! I will make sure to pass your feedback along to our staff members, they take pride in their work and we are always continuously improving. We hope to see you back if you are in Southfield again!
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Naperville
1 review
“Stayed with a hockey team - terrific staff!”
4 of 5 stars Reviewed 16 January 2012

We brought a youth hockey team to a tournament in the area and the entire team stayed at this hotel. The staff was without exception very accommodating and friendly. The lobby area was a nice gathering place for the team. Kids loved the pool. The breakfast was excellent and ample. The front desk also provided the kids with snacks whenever they asked. They loved it. Once again, the staff went above and beyond in the service department. The room was clean but a little worn. The shower has seen better days. Bed was very nice.

Terrific staff!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Amy L about Hampton Inn Detroit / Southfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Sai, Assistant General Manager at Hampton Inn Detroit / Southfield, responded to this review
27 February 2012
Thank you providing us with your feedback. We are happy to hear you were able to enjoy breakfast, lobby, and the staff was friendly as you should expect! We appreciate your business and hope to welcome you or your Hockey Team back again next year!
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Toledo
1 review
1 helpful vote 1 helpful vote
“Better find somewhere else...”
1 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

Do not stay here, our room was very dirty. One bed had blood on the sheets (fresh bright red) and the other bed had a lot of hair on the sheets. The bathroom shower had lukerwarm shower water, that was more towards the cold side. My parents room was the same with the addition of bed bugs. The rooms need updated, cleaned, and bug bombed. Keep driving and find someplace else.

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask 302Nicole302 about Hampton Inn Detroit / Southfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Sai, Assistant General Manager at Hampton Inn Detroit / Southfield, responded to this review
27 February 2012
Thank you for taking the time to make us aware of these items that caused you to have an unpleasant stay. We looked into all matters and have recently updated all linen and mattresses. I do see we issued you and your parents the 100% Guarantee since you both were not completely satisfied with your stay. We hope you will give us a second chance if you are in the Southfield area again.
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Reviews in 34 cities Reviews in 34 cities
82 helpful votes 82 helpful votes
“Not as good as it used to be”
3 of 5 stars Reviewed 21 December 2011

We have stayed here many times over the past several years, but it seems to have declined in the past year. The breakfast is still free, but the quality of some items has declined and there are fewer choices. The rooms are old and need refreshing. The cleaning is OK but not as spotless as it used to be. Another sign - there used to be a big bowl of free apples in the lobby, day and night; now they're gone. A manager told us there was no ownership, which might explain things. We're beginning to branch out and try other hotels in the area.
Still has free wireless internet in all the rooms, which is good to see.

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by dkmr for Southfield
Ask dkmr about Hampton Inn Detroit / Southfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Sai, Assistant General Manager at Hampton Inn Detroit / Southfield, responded to this review
14 January 2012
Thank you for taking the time to provide us with this feedback so we can provide better service for our future guests. I am so sorry that your stay did not live up to the experience you had previously had at our hotel. We are newly under new management and I hope that I have an opportunity to welcome you back.
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Greenville, North Carolina, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“The Best Hampton We've Ever Visited”
5 of 5 stars Reviewed 17 November 2011

In contrast to the bad experience we just had at the Holiday Inn in Gatineau, Quebec, we were delighted to arrive at this Hampton Inn. The staff here exemplifies service, and their friendly, willing attitudes reflect people who seem to genuinely enjoy their jobs. The pool here was above and beyond most motels in its quality. And here's a surprise lagniappe: rather than putting out the traditional warm cookies, a staff member brings a cart every evening to every room. The guests then choose a beverage and a snack from the cart. Great location--great service--great amenities. Thank you, Hilton/Hampton Inns!

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Amy J about Hampton Inn Detroit / Southfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Sai, Assistant General Manager at Hampton Inn Detroit / Southfield, responded to this review
14 January 2012
We appreciate you taking time to provide us with your feedback and suggestions! Our staff works very hard to make sure everyone has an enjoyable staff and will appreciate everything you have said. Thank You!
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Additional Information about Hampton Inn Detroit / Southfield

  • Hampton Inn Southfield
  • Southfield Hampton Inn
Address: 27500 Northwestern Hwy, Southfield, MI 48034
Price range (per night):* INR3,455 - 5,127

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Hampton Inn Detroit / Southfield
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