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Secret of Saugatuck Suites – reviews, photos

560 Campbell Road, Saugatuck, MI 49453
Hotel amenities
Secret of Saugatuck Suites
Ranked #5 of 11 hotels in Saugatuck
3.5 of 5 stars 44 Reviews
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44 reviews from our community

    Trip type
Traveller rating
    14
    1
    4
    9
    16
Date Rating
Lafayette, IN
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“The place to watch...”
3 of 5 stars Reviewed 27 July 2011
2
people found this review helpful

The rates of this place were very reasonable given the area. It is under new ownership and in fact the closing was celebrated while we were there. This place has a nice potential to be a FANTASTIC value with the new owners. Right now they are still in transition and also appear to be working full time jobs in addition to running this place.

The location was nice - not in the thick of tourists, but you could be most places in 5 minutes. Nice. The pool was clean and enjoyable.

The unit had some upgrades, but there were a few areas that needed improvement. While advertised as Wi-fi available, it did not work in our unit. We discussed this and I am hopeful that they add a higher power router to solve this problem. We woke every AM to centipedes (but this was not a problem in the other units - we asked). A good cleaning at the beginning of the season and then some maintenance would shoot this place to a 5 for Cleanliness.

It is hard to reach the owners when there are questions - either by email or phone. I would give them another try to see how they manage as new owners.

Room Tip: Don't take the lower level, end units.
See more room tips
  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask familygal09 about Secret of Saugatuck Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Expensive for what you get”
3 of 5 stars Reviewed 23 July 2011
1
person found this review helpful

We chose this property b/c they allowed pets. It has a nice area to walk your dog. We rented the two bedroom suite. It was fine overall but it just seemed expensive for the value we received. They are under new management and it felt like they were still in the process of getting things going. Bed quality/comfort was on the lower side. It wobbled everytime you moved or turned over. The town of Saugatuck and surrounding beaches are wonderful and a great place to visit!

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask LMcO65 about Secret of Saugatuck Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Senior Contributor
27 reviews 27 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Too expensive for what you get.”
2 of 5 stars Reviewed 27 July 2010
1
person found this review helpful

We did not have a bad experience. We traveled at the last minute and everywhere else was booked. The weather was good and the staff was ok. Just too expensive.

  • Stayed July 2009, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask EdwardW606 about Secret of Saugatuck Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Would Never Stay There Again!!!”
1 of 5 stars Reviewed 22 June 2010
3
people found this review helpful

Our experience was horrible. Have called Michigan Vacation rentals several times to speak to the manager and he has yet to return my call, always "in a meeting." Bath floor dirty in corners & behind pedistal sink, BR carpet filthy,ants in bath, finish chipped in tub, blinds did not extend to bottom of BR window, very basic cable, no balcony,paint chipped on BR door & frame, closet wall was dirty,could see lite around widow AC, int. wall paneling warped around window,no lamps, bed was nearly width of bedroom. Basically an old motel with a wall knocked out to make a "suite". Quality is far below what you would expect at this price, plus not clean. Only 3 units occupied the one nite we were there.

  • Stayed June 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask pke01 about Secret of Saugatuck Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmel, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Feel violated and totally got ripped off!! RUN AWAY..Dean Borland (the owner) is a crook”
1 of 5 stars Reviewed 21 June 2010
2
people found this review helpful

I went up to Saugatuck for my first mommy trip away, and when I got to this what was promised to be a relaxing place of beauty I was horrified at what I saw. First I got a single studio room that was right off the parking lot with a very small window, broken bed, out dated dirty kitchen, pedestal sinks in the main area, and the toilet/shower area not even big enough for me to breath in. TV was wired with visible cords and mounted on top of the refrigerator... all this for $200 a night. I made them move me to a room that was a little bigger, and yes it was, but still just as crappy. Water stains on the ceilings, flies all over the place, non-functional kitchen...the list goes on. I realized very quickly that there was no emergency phones anywhere and my cell was dying. I had a car charger, but no way to charge it indoors..since I was alone this made me feel very uncomfortable, especially when people were trying to get into my room several times in the evening. When I called to inform them of not having any phones they in no way cared and told me to charge mine. Then in the middle of the night, more leaking, more flies, a/c not working, ceiling fan that made a horrible roar. So much for my relaxing get away. I called the manager of the rental place, who is all but 20 years old and she said I should have called in the middle of the night to get these problems fixed.......REALLY.....WHAT PART OF HAVING NO PHONE DID SHE NOT UNDERSTAND!!! When asked for a refund for the night I stayed and the next night, she said she would have to talk to the owner. Well, after finding out who he is and hearing all the horrible things about him and how bad of a guy he is I think I am pretty much screwed out of seeing any sort of refund. Dean Borland is a crook!! So much for my nice relaxing weekend away....

  • Stayed June 2010, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask ali__09__77 about Secret of Saugatuck Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Secret of Saugatuck Suites Also Known As

  • Hotel Saugatuck
Address: 560 Campbell Road, Saugatuck, MI 49453

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