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Timberline Motel – reviews, photos

2.0 of 5
3353 Blue Star Hwy, Saugatuck, MI 49453
Hotel amenities
Timberline Motel
Timberline Motel
Timberline Motel
Timberline Motel
Timberline Motel
Timberline Motel
Ranked #10 of 11 hotels in Saugatuck
3.0 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    8
    1
    3
    4
    8
Date Rating
Norwalk, Ohio
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
45 helpful votes 45 helpful votes
“Pool was the best thing about the place”
2 of 5 stars Reviewed 28 August 2011
1
person found this review helpful

We stayed here when going to the Venetian Festival. The room was non-smoking but the smell of smoke about knocked me over, the room was relatively clean but directly out of 1963. Two rooms over the roof leaked and water rained into the bathroom - they checked out, we referred to the closed room as the Niagara Room. The complimentary continental breakfast of fruit, cereal and pastries had fruit flies swarming it - we opted to go into town every morning and pay to eat. The tub didn't drain. I didn't see any bugs - that would have been the last straw. The pool was nice for a hot summer weekend. I would never stay here again for sure. It was also overpriced - I know it was a big weekend - but for the price I would stay in Douglas or Allegan or anywhere and drive rather than staying here again. I must say though that the owners were very nice to us and tried to be helpful. The place was just a dive.

  • Stayed August 2011, travelled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Saugatuck, Michigan
1 review
2 helpful votes 2 helpful votes
“Don't stay here”
1 of 5 stars Reviewed 8 August 2011
2
people found this review helpful

The Timberline was far overpriced. The room smelled like sewage. Bathtub didn't drain well and we took showers with water up to our ankles. One window did not open at all. Another opened, but would not close. Towels threadbare. Heater came on in the middle of summer and had no controls. Staff did not speak English well and could not respond quickly to simple requests. Pay attention to the negative reviews on this site. The positive reviews are likely written by the hotel owners.Repeat: DO NOT STAY HERE.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Jackson, Michigan
Senior Contributor
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Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Stepped on a roach in the middle of the night”
1 of 5 stars Reviewed 15 July 2011
3
people found this review helpful

Very dirty upon arrival, crappy customer service, dirty pool. I woke up at 3am in the dark for a trip to the toilet and stepped on a roach. Disgusting! I would not stay here if i were you.....

  • Stayed August 2010, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Durango, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Why I love places like this”
5 of 5 stars Reviewed 6 July 2011
4
people found this review helpful

Excellent place to stay- very clean, lots of things for kids (pool, playground), good breakfast, free wi-fi. I'll take this over all the chain hotels where you rarely get all of these amenities. Oh and the best part- a fraction of the cost! We highly recommend this place. Very kind and hospitable manager and staff.

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kalamazoo, Michigan
1 review
“Very Bad experience”
1 of 5 stars Reviewed 14 June 2011

first night I did not have internet, second and third only one channel of tv. Very poor customer service. One night I did not get towels, shampoo, bath mat (provided when requested from office). I mistakenly left items, and was in town till 9 pm that night), I received no phone call) but one of the items was acknowledged when I called after getting home. The other they said they didn't find.

The building was fine, this was a major management problem. Communications very poor. Very unhelpful.

This was a busy weekend in town with a movie festival happening. There were few rooms seem to be occupied. I now understand why.

  • Stayed June 2011, travelled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Timberline Motel

  • Timberline Motel Saugatuck
  • Timberline Hotel Saugatuck
Address: 3353 Blue Star Hwy, Saugatuck, MI 49453
Price range (per night):* INR4,306 - 9,059

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