My boyfriend and I stayed here recently. The first problem to go wrong was a leaking pipe in the bathroom. After dealing with that for a day or two, we told the woman at the front desk who moved us to another room. We only ended up staying in that room for one night because when we woke up in the morning, we found an infestation of ants on the floor. It wasn't just one or two, but about 20. The same woman at the desk (who was the ONLY helpful one) again moves us to a different room.
After checking out of the hotel and staying at a family members house, my boyfriend gets a call from his bank saying that his credit card had 3 attempted uses on it. When he checks his pouch that had his travel stuff, he also finds his passport is missing.
The hotel is the only place he had that pouch with his backpack. The manager we talked to at the hotel about it was NO help at all.
His response was "My maids don't even speak English." and "They don't even know how to use a computer."
He made no attempt what-so-ever to assist us, or even say he would check into it.
If you value your belongings, do not stay here.
- Best Western Georgian Hotel
- Best Western Roseville
- Roseville Best Western
