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Microtel Inn and Suites – reviews, photos

2.0 of 5
20313 13 Mile Road, Roseville, MI 48066
Hotel amenities
Microtel Inn and Suites
Microtel Inn and Suites
Microtel Inn and Suites
Microtel Inn and Suites
Microtel Inn and Suites
Microtel Inn and Suites
Ranked #8 of 10 hotels in Roseville
2.5 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
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Date Rating
Warren, Michigan
2 reviews
2 helpful votes 2 helpful votes
“Appalled , shocked and disgusted”
1 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

Before our arrival I read the complaints to Joe the manager , over the phone he assured me that they were handled previously and that his staff would handle all my complaints or " heads would roll" . As you will read this was not the case upon arrival in our room we first noticed we had been placed over the office with a lovely view of the roof , we noticed a stain on a cushion over looking the window , I placed my hand in it , th8inking perhaps water from a a/c unit , it had the consistency of semen , I immediately washed my hand , and covered the stain , we also began to notice the walls had stains , appeared to be old food stains eg marinara sauce?The microwave was on top of the Fridge , which I add now the freezer didn't work , we had to move the microwave to the desk to get it to reach the plug, we hen learned that the microwave didn't heat food , it rotated made noise but that was it , we attempted to warm a frozen item for over 20 min , still frozen, now in the hotels defense they did offer to switch us rooms, however we did not want to have to unpack and repack again , even if you take the room out of the equation it gets worse , my wife came to swim , we were told a heated pool, this was a pool , heat was not in this pool nor in the room the pool was in , numerous kids were there, granted kids have to swim we had no problem with this however there was NO adult supervision , clearly violating their own rules, this was Friday night , we returned to our rooms , near the stairway the smell of marijuana, was clearly smelt, also the rules state 5 to a room , my wife and i personally observed groups of men and women going in and out of the rooms, there was a haze observed , complaints were made , nothing done, Btw the cops were called the first night to take away a strange drunk man at the front door. Day 2 Saturday, i went to the zoo with my wife returned to find more smoke figured we will give the pool another go . bad idea, more kids no supervision , two of the more mature young men , if u can call them that actually were using a backboard used for rescue as a surfboard , i commented to the front desk , she advised she would handle it , i heard later they resumed their activities later , we were told the pool closed at 10 yet at 10 20 numerous kids are again in the pool unsupervised , i come down to surf the web and check my mail etc I see a security officer talking with the lady at the front desk the conversation goes something to the effect of his company was going to be providing security occasionally there she commented some of the problems they had was drunks , weed smoking , prostitutes etc , Sunday morning before check out , the smoke and weed smell is horrid , along with myself and several other customers demand something be done the two young front desk staff members state the 1st warning wasn't logged so they cant make them leave , because there is no proof of a warning , finally they go upstairs and apparently were afraid to knock on the door , so the cops are called finally after what seemed like 10 min they open the door , the cops stand by and watch as they room is apparently searched and no one is arrested and they are made to leave this place was horrid , what had the possibility of being a wonderful getaway for my wife and I turned into a weekend nightmare, why did we stay u ask? because at the front desk clearly marked in bold letters is NO REFUNDS, gee cant imagine why . I had never up to now stayed at a micro hell er i mean micro tel and if this is any indication of the motels i will stay with Howard Johnson's each time . I really feel like we need a partial or full refund or a comp night , though I doubt I will receive any satisfaction from anyone . If so I will do them the courtesy of stating such on here . Please if u stay here DO NOT STAY ON A WEEKEND . AND MAKE SURE U INSPECT THE ROOM U ARE STAYING IN BEFORE U PAY A DIME. my WIFE AND I ARE WORKING POOR we go pay check to paycheck , like a lot of us this was a big deal to us . unfort it was horrible

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Clair Shores, Michigan, United States
1 review
“Great Stay”
5 of 5 stars Reviewed 23 January 2012

Every time I stay in this area of Detroit, I will always choose the Microtel in Roseville. It's inexpensive, clean and the staff have always been very gracious to myself and to my family whenever they travel with me. I recommend this to anyone.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bruce B about Microtel Inn and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saginaw, Michigan
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great Stay”
4 of 5 stars Reviewed 19 January 2012

I have stayed here before I stayed in the 14th of this month. The room was clean, staff was great. THe breakfast if great. I had a room again. save coupon so it saved me some money. Ill stay again.

If I can say something to my fellow travelers. No i travel for work. I have stayed in room from 49.99 to 179.99 I have to say the staff at this hotel trys to treat me like im a king. But I have to say Hats off the the manager. this lady was screamming at him about the unattended kids in the pool and I saw here kids in the pool when i was there. I would have told the lady where to go. How can people act like that. Its clear this lady had no class what so every and the manager stood there as smiled kept his cool and did his best to solve this ladies problem. I wonder if she treats every one that way.

None the less, ill be back. I have brought my brotehr and his family here too. its a nice hotel for what you pay. some peoples expectation need to get real.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
“A Dump!!!”
2 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

This place is horrible im here now..I arrived yesterday my kids wanted to swim but 1 of the 15 children that occupied 1 room had vomited in the pool so we had to stay in the room all day where we discoverd that the microwave tv an the couch bed were all pieces of worthless trash..Day2 housekeeping are lazy no proper supervisor ridiculous...Never again...

  • Stayed January 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Awful”
1 of 5 stars Reviewed 20 November 2011 via mobile
2
people found this review helpful

So I came here out of town to surprise some of my friends and needed a cheap place to stay, so I thought I'd stay here. Well, I never will again. The front desk guy- I believe his name was Kevin.. Was so impolite and rude. First of all he was on the phone when I got there and didn't acknowledge me. That is so rude! There was 1 towel in my room and when I called the front desk the kid didn't even answer. I go to the front desk and he is nowhere to be found. I wasn't aware that children were allowed to run hotels, I'm more than sure you need to rethink who you have working at that desk, maybe someone with more than a quarter of a brain would help. I will never stay here again. And I'm advising anyone who even considers it as well.

  • Stayed November 2011
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Steph586 about Microtel Inn and Suites
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manager606, General Manager at Microtel Inn and Suites, responded to this review
21 November 2011
Dear Guest,

Thank you for bringing this matter to my attention. YOu gave some details, I would like to know more such as what room you were in so I may properly investigate the issue you had with your room not being up to standard.

Please feel free to contact me at 586-415-1000. As I would like to discuss your issues. I can assure you its clear my Desk Clerk dropped the ball and it will be addressed.

Again thank you for informing me of your issue.

Yours truly,
Joe Hickmott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Microtel Inn and Suites

  • Microtel Hotel Roseville
  • Microtel Roseville
  • Roseville Microtel
Address: 20313 13 Mile Road, Roseville, MI 48066
Price range (per night):* INR2,628 - 4,026

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