When I booked this hotel it stated that shuttles run 24 hours a day on the hour and half hour, there is also a sign in the lobby that states this policy as well. This was a concern to me as our flight did not come in until 12:15 a.m. and I did not want to have to track down a phone number to call a shuttle. When we went to the area for where we were to catch the shuttle, it was about 30 degrees. Traveling with me was my husband, 8 year old son and 5 month old daughter. We waited outside, for fear that we would miss the shuttle for about 45 minutes, shuttle never showed up. We went back inside the airport and found the phone number to the hotel. I was then told that no the shuttle does not run 24 hours, but is on demand after 6 p.m.! This would have been WONDERFUL information to have upon check in. Instead I foolishly believed the information online and the lobby which stated that it runs on the hour and half hour. Even after calling the hotel it took 20 minutes for the shuttle to show up (this hotel is at the very most 5 minutes from the airport) Once back to the hotel we were going to warm up our car but on the big flat screen was the movie Pretty Women which happened to be showing a bedroom scene...REALLY??? That is not something I want my 8 year old watching! Not to mention our room was in the back of the hotel off of a very poorly lite lot, and lets face it the Detroit Airport is not in the best area. Anyone could walk into the hotel, you didn't have to have your room key to enter the hallway. The room had 1 trash can none in the bathroom or vanity area, and was not what I would consider clean. NEVER staying here again! We do a lot of park sleep fly packages and this hotel was by far the worst we have encountered in Detroit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC