I reserved a room for family members last summer ,and it was an okay for experience for them. However, last week I called them again because I had family members coming in town over the weekend for my daughters one year birthday. I reserved the room and instructed the associate that my card, which was on file already, was NOT to be run, and they were paying for the room themselves. He took the info and never informed me of a 30-day "special event" cancellation policy. Obviously, if he had, I would never have booked the room for such a ridiculous thing when I couldn't be assured they would make it from out-of-state within the same week. Then, come saturday morning, on their way here they got an alert of a cheaper hotel room at another local hotel. I proceeded to call Quality and cancel my reservation. The attendant said ok and never informed me that I would get charged a 165 bill because of their new 30 day cancellation policy that wasn't told to me or listed on their website. I got charged on the following tuesday. After not receiving a conformation or cancellation number, the management is completely refusing to speak to us and trying to claim they won't give our money back
- Holiday Inn Port Huron
- Port Huron Holiday Inn
