We had a wonderful time staying at this hotel. Upon checking in, we were greeted by the receptionist Adam. The service provided by Adam was excellent. He went out of his way to make us feel comfortable and at ease. For example, he called a nearby restaurant to check whether it was opened (Thanksgiving) or not. He also drew us a map to a nearby restaurant. When we asked about nearby shopping malls, he also gave us a map of the Great Lakes Crossing. Just excellent service all around.

Excellent! Excellent! There were 34 travellers in our soccer touring group, majoritry 15 and 16 year olds. The staff were outstanding, always there to help, nothing too hard. The rooms were clean and extremely comfortable and we felt safe at all times. Location was superb for the games we played, and the shopping in the area was excellent. Great laundry facilities for the team. Met really nice people from all over the world in the common area during breakfast. We can highly recommend this hotel. General Manager in particular was the nicest of ladies.

the hotel is very confortable and offers all services needed to live like home. The management is very friendly and efficient and able to solve any kind of issues you could have. Room are big and well equipped. Swimming pool and gym are available at any time. Breakfast is good with aboundant choice.
Excellent also free happy hour program in the garden

I travel 100% for my company so I can speak from real experience of other Marriott Residence Inn East of the Mississipppi.
This one is by far well below any I have stayed at.
I requested a room with an oven up front and was given one with only a 2 burner cook top range. They moved me the next day - that was hassle one and if had been all, would have been easy for me to overlook. But other things became issues for me.
The staff did their best to complete the room equipment that I find is always at other locations (i.e. missing dishes - utencels - etc.) It took me 2-3 days to note all missing items so I could cook meals in my room as is intended when you stay at a residence inn style hotel.
ALso the TV is of 1990s style - curved glass CRT where other locations have LCD wide screen HD units. The microwave was so small I could not place my travel coffee cup inside. Through out the properity I noticed items in need of repair or upgrade.
To reach the swimming pool / work out room / breakfast areas it is necessary for you to go outside the building of the rooms and then enter the building housing these. In poor weather not a plus by far.
Now to point out this, my dissatisfaction was not so much of lesser conditons but rather the room rate was 1/3 higher than I have paid at other Marriott Residence Inns.