I am writing my belated review, from our MG Car Club this past October. The reason for my delay is that I tried to work through my credit card company to hold the owner of the PPI to the terms he offered.
Our room and a number of our member rooms were dirty, in disrepair, and in some cases had not be cleaned from the prior guests stay.
We have stayed in one of the "Doll Houses" the past couple years. When we went to our house, we found the light and ceiling fan not working in the bathroom, pubic hairs in the tub, and when my wife went to close the closet bi-fold door, it was not attached an just about fell on her.
I brought the issues to the attention of the front desk, and they said they would take care of it.
After an hour, we went to meet other members in a community room, I stopped by the front desk again to remind them.
Later when we returned to the cottage for bed, a caddie with cleaning items was in our room, however, none of the issues resolved.
The next night during our club banquet in the PPI dining room, our club member asked my wife or I to speak with the owner, as several other members were making him aware or our complaints.
During the conversation the owner Mike, offered to comp our room and other couples. We did not request this, and yet he offered a couple time, we said ok, thanks.
Now at Sunday morning check out, the desk person knows nothing of Mikes offer! The lady said ok, she would comp the bill. I said do I need to sign anythin? No I was good to go. I said, that since there was a $50.00 deposit on my account from the previous year, they could keep that.
A few day later, checking my credit card bill, I have a full charge from PPI. Working through my credit card company, we attempted conference calls, the cc company left an 800 number for the owner to call, no calls. The cc company and I made contact with desk person in the evening, explained our situation, he was going to pass alone the info and we should have a credit in a few day.
30 days later, my credit card compay tells me that I need a signed credit from the PPI, to credit my account. Well if Mike the owner dodges our calls and won't call back, I don't expect him to issue me a credit.
Sorry for the long wind, but the bottom line is: Some of us find the PPI as being a piece of history if you can get past the disrepair, etc. However, when someone offers me a credit, knowing they won't follow through, and credit card laws being what they are with hotels, no way will I be able to get my credit. Plus they still have my original $50.00 deposit which they didn't apply to my bill. Oh, but I thought my bill was going to be zero!
My opinion is the Mr Mike should not be in a service business, or maybe any business.
Thanks for taking the time to read.
Greg from Rockford
Room Tip: Go some where else, that is concern about their customers.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC