My husband booked the romance package for me for my birthday. I was very pleased because we had been talking about doing it for some time. When he called the hotel to book the package he was routed to a call center. When he asked them specific questions about he package and couples massage, the person at the call center put him on hold to call back to the hotel because they couldn't answer any of his questions. He was ultimately told that he would have to find out when he got to the hotel. Note: the website offers the couples massage and the pamphlet in the room says the same. When we got to the hotel we waited forever to get checked in because we were not booked for the romance package. A manger had to help fix it. My husband requested a room with a Japanese style soaking tub, which we got, but was so dirty I wouldn't dream of soaking in it. The walls of the shower could be photographed for a crime scene they were so dirty. We were put immediately across from the employee utility room which was always open so our first view walking out of our room every time was the inside of the utility room because the door was always open. There was also a utility cart with tools and a mess from a broken door down the hall which was left that way for our entire stay. Lots of noise with voices and doors being slammed especially around 6-6:30 a.m....must have been shift change or something. Back to checking in...we asked about the couples massage and were given a map to the mall. They circled a store in the mall and told us to go there or call to have them set up a massage. So much for concierge service. We skipped the massage. We went to dinner at toasted oak. Nice place, but it took nearly an hour to get our food. We were informed that our meal for two was behind a party of 12 so it would he a while. My husband is allergic to potatoes, so we (as we always do everywhere we go) informed the server and asked that absolutely no potatoes touch his plate. When we finally got our food, my husband took the top off his burger and there were two french fries on it. We were very lucky he didn't bite into it. They had obviously forgotten about our request and placed fries on the plate and then pushed them off when they were reminded. It truly could have been a trip to he ER for us. So we waited again for his food to come out while mine got cold. When we were ready to go, we were given a $50 gift card to come back, but we will not be going back. We graciously thanked them and left. It was a real shame and definitely didn't add up to a good birthday surprise and I didn't even mention the rest of the issues with the initial reservation. My husband was very disappointed and so was I with our entire experience at this hotel.