Don't waste your money by staying at this hotel. TV not working properly and no hot water in the morning! called the front desk several times and no one answered the phone. I later found out that many of my colleagues also had no hot water! Many of us complained at the front desk and did not get much of a reaction, meaning that they did not seem to care! I was told that too many guests must have been taking a shower at the same time! What a joke!!

We have stayed at this hotel on three previous occasions beginning in 2007 and have found a gradual deterioration in facitilites and services each year...however, this year was the most dramatic change...one whole wing on the ground floor was sealed off...we later discovered, because of infestation...the computer in the lobby was woefully slow...we were told there was a "virus" in it...but there was no effort to fix it..nobody seemed to care...the lobby doors were stuck on open...it took many days before someone came out to fix them...the TV's don't work properly, the breakfast room is no longer staffed except by an indifferent desk attendant, and not always properly provisioned, the phones in the room didn't work initially but were finally fixed...there was a marked indifference to any complaints regardless of how diplomatically made ....and except for one very kind woman behind the desk, the rest of the staff was not very welcoming or friendly...we visit Michigan at least once a year and will definitely be looking for another place to stay next year....

I was very concered with some of the negative reviews. I almost didn't book the hotel, but it was as least half the price of other hotels in the area. I found the negative reviews not to be true and must be isolated incidents.

I booked the jacuzzi suite for 3 nights. On the trip to detroit when we were a little over half way we got in an accident. Had to be towed home, rent a car and head back out. By the time we got to the hotel it was after 4am. The gentleman at the front desk was excellent and didn't charge us for that night. Considering the mood we were in after getting in an accident, this really lifted our spirits.

The jacuzzi suite was excellent and I would rate it of the quality of other 3 star hotels I've stayed at. I didn't see any bed bugs.

I was also suprised with the breakfast after the negative reviews. I thought it was excellent. People need to keep in consideration that it's free! Waffles, french toast, bagels, english muffins, biscuits and gravy, muffins, cereal, fruit, yogurt, juice, coffee. That's what I can remember it having.

The location is good. It's a safe area and there are a lot of things to do nearby.

I didn't use the pool but it looked all right to me (not a five star hotel quality, but I didn't pay for a five star so I don't expect it)

There are only a couple things I didn't like. First the TV didn't have a lot of channels. Secondly when I tried to get extra pillows I couldn't get any. Third the Saturday night I was there, there was a party going on with little kids and they were running up and down the hall screaming until about 11:30. But I didn't call and complain so I can't hold this against the hotel.

All in all I thought the hotel was excellent. My few complaints can be forgiven with the fact that the hotel was significantly cheaper that the higher star hotels.

I was not happy with my stay i found BED BUGS in my room, then they switched me to another room and that room also had bed bugs. i was appalled.