We stayed here over Thanksgiving. The hotel was very nice, comfortable, and quiet. The location is great--close to the mall and places to eat. It's tucked away from everything, too, which was a plus (but still convenient). The breakfast was also a plus. Though not included like at the Hampton Inn, for 10.00 you had a lot of healthy options. My only complaint was the bed (s). The softer settings on the bed makes it sag-if you don't need two beds I would suggest the king vs the two queens. Maybe it was just our room but it didn't feel very sturdy. Otherwise, a good place to stay.

It won't blow your mind with luxuries, but it has everything you need for a comfortable business trip. Beyond that it has a nice, friendly staff and an above average lobby restaurant that doesn't price gauge as much as others. Probably the stand out feature is the passes to the nearby PowerHouse gym, which has a massive weight room, lap pool, basketball and raquetball.

My husband and I recently stayed here for a mini getaway. We had a great time as the hotel was clean and the beds were comfortable. Also, the front desk staff was nice. They had fresh coffee available for our whole stay with the good kind of flavored creamer (not the nasty powder). It was overall a quite, nice hotel that we enjoyed our time at. My only complain was the waitress in the breakfast area seemed a little bit annoyed when people would ask her for things. It seems that they are a bit short staffed and they need more people to work a Saturday morning breakfast because even though it was a buffet, drinks and other condiments had to be provided by the wait staff. Other than that, this was a great hotel in Novi.

I stayed at the hotel as part of a wedding party. Initial impressions on the first night were great. The hotel was new, clean and comfortable. No complaints on the physical environment, but started to hear several friends complain about a surly and unhelpful manager.

Second day, we returned from the wedding to a hotel without electricity. Not the end of the world. There were glow sticks laid out along the corridors of the first floor to guide us to the stairs (which were really far away, but that's beside the point). On the second floor and above, there were no glowsticks to be seen. Or any other source of light, as the backup batteries of the emergency lights had run out.

The electricity had come back briefly before going dark again, and we saw the staff lay out more glowsticks. In a matter of minutes, though, we realized that the soccer camp children at the hotel had cleaned the hotel up of glowsticks, so it became pitch dark as night fell.

The wedding party decided to gather at the pool, which was indoors and well-maintained. We managed to secure one glowstick to light up the area, and sat in the still warm hot tub for conversation, since there was nowhere else to gather, where we would not disturb other guests. Rooms were pitch black, and had no a/c obviously. A few hours into our stay at the pool, a maintenance guy came in and asked us to leave. We said that we would gladly leave, and asked for more lights so we could find somewhere else to gather. We told him we were upset that the children had taken all the glowsticks, and he should try to get some back. He left, and we assumed he was going to come back with more lights for us.

About 45 minutes later, a *policewoman* shows up at the pool, and asks us to leave. She said the hotel had called the police because we refused to leave. We explained that we were fine with leaving, and did not refuse. We asked for more lights, and thought they were getting them for us. She seemed a little confused, but maintained her professionalism throughout. There was no confrontation at all, and we left, since this situation had become unreasonable.

We went to the front desk to talk to the manager, the same surly manager from the night before. She said that she was afraid people would hurt themselves at the pool, and that is why we could not stay there. We would have been fine with that, but she should have come to the pool to manage the situation directly, rather than send a maintenance guy who did not know what he was doing. And then instead of coming to deal with us after the maintenance guy left, she stayed at the front desk and called the police!

Back at the lobby, the manager looked like a complete fool in front of the police, as we explained that she had just kicked the wedding party (all adults) out of the pool, and we had nowhere else to go. It was clear that she had not managed effectively. We did not really mind the police - we were not doing anything illegal, but wasting taxpayer money in an blackout for not doing her own job was just ridiculous. If I had my way, she should refund the cost of calling the police back to the town.

Oh - and nobody at the hotel realized the alarms above the first floor continued to beep throughout the night following the blackout.